Dukes Steakhouse Bar & Grill Buckingham — Restaurant in Great Britain

We went to try the new steakhouse. The food itself was very tasty; we had burger, flat iron steaks and dirty fries (bearnaise sauce was a little too bland and the steak was a little overdone on the medium rare if I am being picky). Atmosphere was lovely. Waiters were very nice but the food was very slow even though we arrived as it opened so very quiet (possibly because it is new/kitchen wasn't ready?). The waiter accidentally spilled half a bottle of J20 onto my sons lap, mistakes do happen and they were very apologetic and asked if there was anything they could offer complimentary and I suggested desserts would be nice. When the bill came they only had taken off one dessert despite my son sit uncomfortably in soaking wet clothes for the whole evening (we had actually considered going home which would definitely have ruined our whole evening) and it was a very long time due to the slow service. I spoke to the manager and explained I thought it was all the desserts were offered complimentary and got him to change it. I wish I hadn't had to go and speak to the manager to get things cleared up but to be fair there was no fuss or argument from their side which was much appreciated. Manager: some other little feedback to improve; offer a plate for the olive stones - there was nothing to put them on other than the table cloth! Ice in the tap water glasses/jig would be nice. A kids menu would be nice if you want to encourage families (you might not!) and a drinks menu...

The revamped restaurant only opened in early 2024 and is still finding it's feet. On a busy Valentine's night they were really struggling with service levels and service staff simply not trained and up to speed. The maitre de was covering for everyone and run off his feet. Everything was delayed. Steak wasn't served as ordered, and the food wasn't as good as the price demanded it should be, starter drinks took ages to arrive, and the tables are way too small, no ice jacket or bucket for an expensive wine. Maitre de was incredibly apologetic and bill was reduced accordingly. Lots of teething problems...

Restaurant very noisy. Although our waitress was very nice, service was slow. Scallop and pork belly starter was expensive for what you got, it looked like one small scallop cut into 3 pieces. The buffalo cauliflower was cold but was replaced very quickly. Personally we thought the steaks were expensive (£38 rump and (£51 T-bone). The selection of Low or 0% drinks was disappointing, San Miguel 0% beer was the only option. Our bill for 4 people, 3 starters and 4 mains and 5 alcoholic drinks would have been £178. Lucky we had the...