The Piper Whisky Bar — Restaurant in Great Britain

Came here for a work Christmas party. Night started out well enough, everyone was talking and picking at the buffet. Couple of hours later (around 11pm) I go up to the bar to ask for another drink (this would've been my fifth so I was planning on stopping soon after this one anyway) and got told I'd been cut off. Genuinely surprised me because I'd done nothing but sit and chat to colleagues at our table and gotten up for the occasional dance. No rowdy or abusive behaviour by me or anyone else at the office party. When I questioned why I'd been cut off all I got from the woman behind the bar was that I was "too drunk". Again, no rowdy behaviour, no slurred speech or tripping over things that might normally characterise someone being drunk. I tried to explain how I felt fine and this would only be my fifth drink of the night, but the staff were having none of it. After some back and forth the now two women behind the bar both started to ignore me so I want back and sat down. After telling my friends what had happened, one of them turned to me and stated how he was objectively far drunker than I was and he was still being served.

I went up to the bar again after around 10 minutes of being sat down and got denied again because apparently I "couldn't even remember being cut off 10 minutes ago". No, I remember, I just never got given a legitimate reason so I tried again. Tried to explain the situation again and then got threatened with being thrown out if I carried on. This whole time I was not shouting or being abusive, just trying to get my point across that other people had been smashing glasses (accidentally) and tripping over tables etc and still being served.

Decided to leave it after that as the office party ended at 12am anyway. But this was embarrassing and frustrating more than anything to be treated as if I'd done something wrong when all I'd done is either sit and chat or have a dance for a few minutes. Didn't care about not getting a drink, just the fact that I was denied in the first place for no good reason put a damper on the rest of the night.

The two women behind the bar were rude and very unprofessional when choosing to ignore me trying to talk to them, and seriously need to gain some perspective on what constitutes someone being too drunk.

Other than that, the venue itself was very nice (the upstairs private function area) and the buffet had plenty of options to choose from which was good. Still won't be back though if I'm going to be treated this way and by the look of some other reviews it looks like other people have had some similar...

Immature and unprofessional. I recently attended a function upstairs as a guest,a young waitress became rather irate at myself and friends for putting our food plates on a shelf saying it had to be kept clear for returning empty glasses.When i pointed out there was nowhere else to put them,she pointed to a nearby table that was already littered with drinks and plates.She made a derogatory remark as she walked off.A few moments later i approached another staff member who confirmed she was the manager. I asked if she would have a quite word with her colleague and perhaps remind her it was a celebration and we where all invited guests.She said she would do so. Some 20mins later i went to the bar and the same waitress was serving alone ,in a very busy bar.I asked where all the staff had gone and why she had been left alone ?(l was simply making conversation NOT a complaint) She shouted at me "You need to calm down"I assured her i was perfectly calm,and that SHE needed to lighten up,a lot. Some 30mins later a friend returned from the bar saying "you`ve not to be served again tonight"I eventually got the managers attention and asked for an explanation.She gave none,but stated that neither her or anyone of her team would be offering me further service.I finished my drink,and so as not to embarrass my hosts or myself i left. The next morning i returned asking to speak to a senior staff member.I was introduced to Colin who listened politely and was courteous.I was at paynes to point out that at NO TIME was i abusive.aggressive or used any profanity.He assured me my complaint would be investigated.He phoned,as promised a couple of days later.He stated staff had felt that i was "a little bit too excited"and had had "perhaps a little too much to drink"and staff decided on no further service "ln case things where to escalate" ESCALATE TO WHAT EXACTLY ??? Perhaps on reading this you may think diplomatic language is at play here! I believe im simply being fobbed off by immature and unprofessional staff. Should you be considering here as a venue then perhaps ask, Do i really want to expose close family and friends to this level of service ?

A fun loving,excitable,social drinking 63yrs Glaswegian.

Mr...

I would like to express my disappointment at the service this bar had to offer, myself and my two daughters were in Merchant City on Sunday 27th July and decided to look for a place to have something to eat. When we went in we were told the food had been suspended until they had caught up with the orders, which was fine, so we decided to wait as the waitress came back and said the orders for food were now being taken. We ordered our food and tea, our tea came very quick and about half an hour later we had our meal, obviously the tea was cold and the food not much warmer. I feel the food was over priced for what was on offer and when our food did eventually come, it wasn't worth the wait. The chips weren't thoroughly cooked. The waitress who attended to us through out the visit done her best to keep us informed to the situation and was attentive. However, I feel this is a situation she shouldn't have been put in to begin with. I think the service was mismanaged on some level, not delivering a good customer experience for us. There was also people standing at tables, in particular our table, which are clearly tables for eating at, drinking and very close to our space which is irritating and uncomfortable. A member of staff did bring to their attention that they were blocking the pathway and would have to move, however, they clearly ignored him and they were not asked...