Costa Coffee — Restaurant in Great Yarmouth

Horrendous place! Very long queues and very slow service at the counter - clearly understaffed. As for the actual products served - cheating with short measures, and poor quality. My large hot chocolate tasted like warm frothy coloured water with the smallest hint of something resembling drinking chocolate. Awful. My friend had a large Chai Latté - again, short measure and flavourless. Both drinks were not hot enough, both seemed to have been made with milk diluted with water. To me, this seemed like an attempt to rip customers off!

As for the premises - tables cluttered with previous customers crockery/cutlery and food leftovers for far too long - in excess of over 30 minutes. Tables filthy, seats not very clean, floor peppered with various liquid spills. Ceiling covered in black soot around air conditioning vents - meaning a gross lack of maintenance, and a health & safety and hygiene risk! And then there is the noise . . . pardon, sorry, what did you say? . . . the NOISE - it is extremely LOUD in this store. Many modern Costas seem to be prone to excessive noise - due to poor interior design - ie, no soft furnishings, no drapes etc which would help deaden noise. But this Yarmouth establishment was especially bad. I left with ringing in my ears and both my friend and I gained a headache each!

Redeeming factors? Being as Costa is a British brand, they pay the correct levels of Corporation Tax and VAT to HM Treasury (which in turn helps to pay for schools, hospitals, transport etc). Their profits remain in the UK - so can be reinvested back into the UK economy. Unlike that certain other scum coffee chain Starfcuks - who, like all American companies, worm their way out of paying VAT and Corporation Tax, and whose profits are diverted back to the USA to Prop up their...

Two ladies at this cafe (APPALLING SERVICE), my wife ordered 3 drinks 2 pretty simple. the other one was drink a little complicated but not rocket science. After not receiving the more akward drink, They then acused my partner of not ordering when she ordered the drink the drink, as the drink order was very clear. The ladies proceeded to argue saying that she did not order The drink. my wife was a little stressed because she was dealing with our child. My wife continued to say that she did order correctly. The ladies made her feel embarrassed and more stressed because it distracted her from was more important which was our child the two ladie batista's working this morning where so rude she almost asked for her money back the staff shouldn't argue with the customer it was a disgrace and pathetic the way they mistreated my wife also the they should be held accountable. Because if it was me her husband who was their it would've been a different story...

NEED BETTER MORE...

Called in this Costa on Saturday 20th about 3,pm. I was the only person waiting to be served . A young lady was making two expresso,s and changing the bin liners at the same . She ignored me completely. She then went into the merrychef took the food out. Came back to the counter and put the white bin liners on the counter top. She still did acknowledge me. Then a youth came from around the back, started to make a mango passion fruit cooler he said he won't be long. But still continued his conversation dissing someone. I went back to my disabled husband and took him out the shop. I was so taken back from there behaviour. It won't be a Costa I...