Troll Cart Wetherspoons Great Yarmouth — Restaurant in Great Yarmouth

Have been visiting Great Yarmouth for 5 years ( every year) and always choose to eat and drink at this Wetherspoons every time I visit with my family ( there are 5 of us in total) where we visit every night of our holiday ( 7 nights) as we always find it great value for money. Unfortunately when visiting tonight I had 2 issues of staff being complete jobsworths!!! I’m not usually one to complain or write negative reviews but feel on this occasion I have to. 1st … I ordered on the app a Pepsi max ( no ice with a straw ) for my autistic son who can’t have ice cubes as he has a tendency to choke on them, so believe me when I order for him I know what im doing … drink came up with loads of ice and no straw! When I said ( very politely to the waitress that I ordered no ice she said “I’ll have to go and check! She then came back with the same drink and said “ Well that’s what you ordered! “ At that point I said well I’m not accepting it ( I explained his disability) she then went and removed the ice and came back with a straw!! Why on earth couldn’t she couldn’t do that in the 1st place I do not know and had the most awful attitude…. For god sake… you’re working in hospitality, put a smile on it! 2nd issue was ordering a ice cream on the app for my son who only eats plain vanilla ice cream. As far as I was concerned I ordered plain as I didn’t tick all the extra sauces. When the waiter came with it covered in sauce I kindly pointed out I wanted it plain. He then jumped on the defensive and said it came with sauce. I pointed out that I did not tick any extras but rather than saying I’ll change it for you he said he wasn’t paid enough to deal with this and again being a complete jobsworth , not even offering to ask me to speak with management ( which I wanted to do but alas no one around??) In the end I just told him I’ll take the sauce covered icecream and to go away as I was so unhappy with the way as a loyal customer ( spending on average £60 each visit for 7 days) I had been treated. On a positive note the other staff I have dealt with on previous occasions have been great….very mixed emotions about this place now and now choosing to eat in the many other restaurants in...

There was a good of four off us who visited tonight. The drinks came well 3 off them and the Orange & Lemondae glass had what looked like lipstick over it, so I told the waiter who then aplogised and took it back, changed glass and brought it back, the glass was dirty so again called waiter over again who aplogised, this time was gone a lot longer brought drink back over and on first inspection glass looked clean. My mates food came out and she was still awaiting her drink and when asked where her drink was she was rudely told it be there in 2 minutes, when it did turn up once again the glass was dirty so this time, I asked to speak to a manger. The waiter didn't take drink away to re do it just went to get manager, manager took about 10 minutes to come over so my friend was without a drink, when manager come over I explained what happened she aplogised and off desert or another drink so we said once eaten we take desert so she re done mate drink.

I had BBQ Chicken, bacon and cheese panni well what can I say about it , was really expensive comes on its own, was dry and hardly any bacon and chicken in it. When I had some of my drink I noticed the glass was dirty but way staff handled things and rude, it just got to much.

We went up to order desserts to be told only one was free so ordered apple crumble as free then on app order two other puddings. Well what can I say these turned up the apple crumbles were cold and one looked like it was baby food way dished up, and we was left to eat it with dirty plates on the table.

I can't add the other receipt number as my mate done it seperatly but it was katsy chicken curry, bread and butter and raspberry refresher. I have added the amount to bill total.

I am disappointed with service, the food and...

We had a fantastic overnight stay at The Troll Cart in Great Yarmouth. Check-in was simple — just announce your arrival at the bar, and a friendly member of staff will meet you at the reception desk to sign you in. We booked two family rooms and were blown away by how spacious and spotlessly clean they were. Honestly, it felt like we were the very first guests to stay in them!||||The rooms were immaculate, with crisp, clean linen and fresh, fluffy towels. The bathrooms were spotless and beautifully designed, each featuring a bath with an overhead shower as well as a separate shower cubicle with a luxurious rainwater shower head — a real touch of luxury.||||The soundproofing is excellent, with windows that completely blocked out any outdoor noise. The thick, luxurious curtains added to the comfort, and the air conditioning was a welcome bonus.||||We had dinner in the pub downstairs — despite it being very busy, our food arrived quickly and was absolutely delicious. The hotel itself is quiet, extremely comfortable, and you couldn’t ask for a better location right in the heart of town.||||Parking was hassle-free — we used the multi-storey car park next door, which is secure overnight. Checkout was just as easy as check-in, with a convenient key card drop box at reception. Breakfast the next morning was fab and set us up nicely for the day.||||We genuinely couldn’t fault a thing and will...