The Britannia — Restaurant in Guildford

Worst Sunday roast I have ever seen in a restaurant. We visited at about 230. We were told there was only roast pork left for Sunday roast. Or nut roast. So we ordered two roast pork and one nut roast. The person that took our order said that the kitchen was very busy and it might be 30 minutes. We said that we didn’t have that long, but 30 minutes will give us enough time to eat and travel to my sons swimming gala. About 30 minutes later two roast pork turned up. To be frank they were disgusting. They were far from being described as a roast dinner and we’re not even on the menu when I checked.  It felt like the kitchen was making a quick buck from some spare pieces of cheap pork and calling it a roast dinner.

They were thoroughly overcooked and the pork looks like some rashes of bacon or something. The Yorkshire pudding was burnt and the rest of it was just like mush.  My mam ate hers as we were hungry and had driven from Birmingham that afternoon.

I sent mine back to the kitchen as it was an edible and my server wasn’t sure what to do and pointed me to the person that ordered my meal in the first place.

She came back from the kitchen with some lettuce and pork for my mum, and I don’t really understand why we will not serve this instead of the rubbish we were served.

We did ask for some more vegetable for the roast but never got it despite  asking for a few times.

I didn’t have much choice, but to order some food as I’ve already paid and I wasn’t offered any money back and I needed to eat as it’s Sunday and the shops are shut.

And I need to get my son the gala in Godalming.  I was served a piece of steak and some chips and some vegetables. There was no attempt to make it look any good but by then I was past caring.

Perhaps the icing on the cake was when I ordered some water from the bar and the bar maid spilt the water all over me.

I left very angry and really surprised that I wasn’t offered any money back. Or something towards a repeat visit (ha ha)

There was a Feedback card which I did, but they didn’t answer it or do anything about it. So I messaged their website and it went back to the lady that serve me originally and she said that she checked if I was okay and I replied back to her that I thought she might have refunded some of the meal. She didn’t...

This is my very first review so that presumably already speaks volumes about my experience at The Britannia. I believe that if a business is doing well it would not need any reviews and if it’s doing poorly, well… lets give them a chance before condemning them to an eternal hell of bad online reviews… however the events that unfolded at The Britannia were quite unprecedented. Whilst happily enjoying our overpriced, mediocre drinks in the uninspired environment that The Britannia is, an unannounced guest - failing to make any basic introductions and displaying the manners of a badly trained gorilla – approached our party. With an arrogance that only ignorance can breed, this unwanted guest vigorously demands that everyone in the table SHUTS UP and listens to him. Whilst I jokingly pass a comment (not a rude comment if that’s what you’re wondering!) to break the tension that was noticeably building up, the gentleman turns around and with a borderline threatening tone explains to me how ‘I could leave if I wanted to’. At this point, quite reasonably we ask who he was and to our greatest disbelief he replies ‘The Boss’- yes he was indeed the almighty manager. When another person eventually complains about his manners or lack thereof, the Boss orders her to leave the premises – he does so repeatedly and with no further explanation or reasoning behind it, much like an irritating parrot that has learned to imitate a few words. And to top it all off the Boss – by this point already drunk in power (for lack of evidence of any other substance abuse)- completes his welcoming by escorting everyone out amid an impressive arsenal of swear words and threatening roars.

So to sum it all up, in terms of customer service and client care I would rate The Britannia somewhere in between ‘Please join us if you dare’ and ‘We strive to provide our customers with a full package of sheer humiliation’… an entertaining circus nonetheless but a place I know I’m not returning to.

A few clarifications (if you’re still reading!):

NO- the entire incident was not provoked NO- we were not causing any nuisance NO- we still don’t know what that uneducated, narcissistic, pathetic excuse of a human being wanted from us in the first place

Other than that,...

I was treated like dirt at 9 months pregnant

I had booked in to have lunch with my sister. I specifically chose your venue as I have been many times before and enjoy the fact that I can bring my dog along. I've always thought that your dog friendly approach and the extras that you provide are fabulous.

Today, when I arrived, my dog was unfortunately crying a little.

It had been less than 5 minutes since I walked in and sat down when the lady who was serving me very rudely made it clear that I was not welcome if my dog made the noise again. I had not even been given a chance to settle in. She indicated that I was disturbing other customers. In actual fact, I did not see a single person complain out of the three other tables present (in fact quite a few of the other customers affectionately petted my dog).

When I asked if I could order food, I was told that I could only do so, if my dog did no make a sound again and that she would prefer me to leave. Needless to say, after being made to feel so unwelcome, I did leave. The thing that was the most upsetting to me was the tone in which I was spoken too. The lady was really sharp, inpatient, and harsh.

I am currently 9 months pregnant and have spent a lot of time in isolation over the past months. Coming out for lunch was a big deal for me and something that I greatly needed and looked forward too.

To be treated like this was absolutely disgusting. I'm due to have my baby within the next couple of weeks. This makes me wonder what would have happened if I had come in and my baby was crying. Is it your policy to ask parents with crying babies or children to leave? as quite frankly, I can't see the difference.

Nobody should be treated the way I was this afternoon, but especially not a very clearly heavily pregnant person.

I'm afraid to say that after many years of visiting your establishment, I feel that I will not...