Insomnia Coffee Company - Market Harborough — Restaurant in Harborough

I visit cafes and coffee shops very often, but Insomnia in Market Harborough is by far the one I frequent the most, and serves the only coffee that I personally really, really enjoy.

They are often very busy (which speaks for itself), and I have found in other coffee shops that this can sometimes make for an overwhelming and hectic atmosphere. But I have never felt this to be the case with Insomnia; even when they are heaving with customers, it is still a lovely and welcoming place to visit.

There is a brilliant range of cakes, snacks, and light bites, and they accommodate different dietary requirements without hassle. The décor is pretty and bright, the chairs are comfortable, the layout is cosy, and all-in-all, it is a charming little café that fast became the favourite of mine (and multiple others who I know).

However, I think that a lot of the above - the charm, and the atmosphere - can be credited to the staff members, and I absolutely cannot write any sort of review without commenting on them. The young men and women who keep this place running so smoothly deserve the greatest commendations. They all do an incredible job. As with all customer-facing roles, it can be difficult at the best of times. But I have never seen the staff be anything other than kind and warm, attentive to their customers, friendly and approachable, all while maintaining professionalism and delivering brilliant customer service. They all do such a great job and I admire their work ethics, as well as appreciate their kindness, very much.

I have lost count of the amount of times where there is a rush of customers, with endless drinks on order and hot food being delivered to tables. It definitely cannot be easy, but the staff are excellent. Not one of them can be faulted on their service, and if I were the owners, I would be incredibly proud to have all of them...

Called at Insomnia with my elderly parents( my dad is also disabled). My parents sat outside whilst I went to get our drinks. On entering the lad serving was talking to what where obviously a couple of friends. I waited at the till and he came to serve without actually acknowledging me. After he had made our drinks I asked for a tray and he asked where I was sitting when I replied outside he sighed and said he was about to bring the furniture in as they closed at 4.pm this was at 3.05pm !!! I told him my dad couldn't get in and walked away from the counter only to hear him say rather sarcastically " do you want a straw, no ok thanks bye then ". After taking our drinks out he came a few minutes later to speak to his friends who were waiting outside. It was made obvious he was discussing us.

A couple of ladies came and sat outside closely followed by the lad who on seeing them sit down stood tutting and making it plainly obvious he wasn't happy. They remarked that he had an attitude while serving them aswell.

He then came out again and started clearing the furniture that wasn't being used making us all feel very uncomfortable to the point we all left. I work in hospitality and have to say his attitude and customer service rated a zero. The clue is in the title mate, if you can't be hospitable to the customers who pay your wages I suggest you stay clear of that trade and find another job. We will not be returning...

Honestly this place isn't even worth 1 star, absolute lack of respect for staff and customers.. I over heard the staff moaning about pay, the equipment they have or haven't got... I actually felt sorry for them

A lady walked in, who spoke to staff in a very manner, she wasn't exactly discreet about it either, so unprofessional. She walked behind the counter, so could only presume she was the owner. You could see the embarrassment on the poor girls face, as she was spoken down too. I wouldn't even speak to my cat like that let alone a human... I hope this place isn't here for long, or they find some more respectful owners who know how to treat...