Sovrano Caffe — Restaurant in Hinckley and Bosworth

Unfortunately awful. The decor was lovely and it was a great atmosphere when we first entered, from there it went down hill.

Staff were clearly speaking and cursing in Italian about other customers behind the desk, as well as pulling faces and rolling eyes. Real bad attitudes.

When we got the food it was really with a lack of care. Some food on the plate, the other microwaved parts were freezing cold. When observing the cooking in the kitchen, there was a clear lack of hygiene and cross contamination between raw and cooked meat.

When paying, no thank you or any manners were given overall.

Unfortunately I wouldn’t recommend this place to anyone. Complete rudeness from staff and lack of care. Sad to say as it’s a very cute little cafe set up.

EDIT:

Thank you for responding. It’s sad to see you have accused me of this instead of responding to customers professionally. Your response to this review only proves my originally review in that you are rude and lack the ability to respond to criticism. It was meant with no malice and only to provide an accurate representation from what I witnessed.

I do not and have never owned a cafe in my life. I have a receipt of purchase and would be more than happy to come and visit you face to face to prove this.

This is the first review I’ve written due to just how poor the service was. There are many cafes around Hinckley with an excellent level of service and unfortunately your staff are incredibly rude and unprofessional. If I thought the same of the other cafes , I would be reviewing in the same fashion.

As you’ve took the liberty to report this review, I will be reporting this cafe to the council for hygiene practices. I hoped that the review would make you reconsider, but as you’ve responded rudely just like your other members of staff, it leaves me no option.

I hope in future you improve instead of making baseless...

Sovrano's, oh, what a tragic comedy of culinary errors! I had the dubious pleasure of visiting this Italian cafe, and let me regale you with the tale of disappointment that unfolded. Prepare yourself for a carbonara catastrophe, my dear friends. The overcooked pasta, drowning in a sauce that seemed suspiciously like a tin of Aldi's cheapest chicken soup, topped with diced ham and pancetta that would make an Italian nonna faint. It was a dish that could send shivers down the spine of any self-respecting foodie.

But let's not forget the humus, or should I say the humu-not-so-much. Straight out of a dreary supermarket tub, it lacked the pizzazz and flavour that homemade humus brings. It's as if they missed the memo that blending a few tins of chickpeas takes mere minutes. Oh, Sovrano's, you're not doing justice to the gastronomic wonders of humus.

So, my dear readers, take heed of this cautionary tale. If you value your taste buds, steer clear of Sovrano's and seek refuge in an establishment where quality ingredients and skilled hands create edible masterpieces. Spare yourself the heartache and embark on a culinary adventure that will leave your palate dancing with delight. I'm not sure where you will find that in Hinckley but your taste buds deserve...

I think this is an amazing restaurant with really great food and friendly staff. I’ve been there twice recently and both time service was excellent and food was delicious. The last time I went the restaurant there was 6 of us and they mistook my order number 4 for number 3 as soon as the food came to the table (in just under 10 minutes) they realised this mistake and were very apologetic offering immediately us free chips for this mistake and they would be there in a minute with my pizza. The pizza took about just under 10 minutes to come which to say it was cooked freshly was excellent and the chips were brought to the table before that. So overall i think this restaurant is definitely...