How is it possible to have fantastic food, great and friendly service and a lovely facility but only 1 star ? Easy. I would give less if I could. How dare a facility AUTOMATICALLY add a service charge / tip? Your company policy of presumption is disgusting.

I always tip 20% in cash to the server directly. But your AUTOMATIC presumption is totally wrong. This is clearly a senior management policy - and not the hard worker at the shop front. And don’t bother if your reply is going to be “well you can ask to have it removed” no one with any social responsibility will ask for this. So - great food, great service, clean facility. But I won’t go back, ever and won’t recommend your company - management presumption of an automatic service charge, really ? Can you seriously imagine any company outside the metropolitan elite London inner circle doing this ? Of course not but you have managed it at a local small town restaurant- terrible business policy.

Edit

Clearly you have chosen to miss read my review !! At NO stage did I say I was unhappy with your service - the service, the food, the facilities the servers - all first rate and all fantastic - so stop twisting my words and review.

I was very clear that your companies automatic presumption of an automatic 10% service charge was unacceptable. Let me be very clear what the problem is. I tip 20% cash directly to the server. The presumption of service is DISGUSTING.

Will I ever go back - no! Your management need to get a grip of both policies and your reply to my review. Pity as was food is great - the servers friendly and a great clean facility. A 5 star facility receiving a 1 star review. Management are to blame !!!