Domino's Pizza - Horsham — Restaurant in Horsham

RUDE MANAGER I made a call to Horsham Dominos on Sunday 24/09/2023 last week at 12.17pm lunchtime. I asked for a pizza side and drink. I was mid way through my order and I just asked if she could swap the cheese for the dairy free cheese purely because I just prefer it taste wise and it’s healthier that’s it. I explained no allergy no nothing it’s just a prefrance. She then challenged me saying all my previous orders haven’t had dairy free cheese I can assure they have because I ring up and ask for it instead and never had a problem. I was simply told no I could not have the dairy free cheese under any circumstances unless I ordered a vegan pizza. I told the woman I did not want a vegan pizza I just wanted the cheese swapped for dairy free cheese. Again told her it was a prefrance and that no body in the past has ever denied this before. She told me due to cross contamination she couldn’t but again I explained the order was just for me and this was purely prefrance. She was very abrupt rude and hostile over the phone. I said I would order elsewhere then and then told me she was going to ring up the other Dominos store close to my parents house and make sure that if I ordered to make sure I would not get my dairy free cheese put on my pizza. She told me then she was the manager and when I asked to escalate this matter she told me I couldn’t because she was the manager and she dealt with these kinds of things and inder no circumstances I would be getting my dairy free cheese on my pizza. I was very upset and appalled with her manner on the phone. Now I also picked up a pizza not that long ago a few weeks prior and when we arrived on the premises I head a woman manager scream at one of the employees that had turned up for their shift because he didn’t have suitable trousers they looked no different to the trousers his other colleagues were wearing in the shop maybe ever so slightly a tiny big on him but otherwise no different she picked on him and simply bullied him and ordered him to go home immediately and to turn up the following shift instead with suitable uniform trousers. It was humiliating the way she did it in front of customers in the premises in the open no understanding no explanation no bringing him aside no helping him go find something more suitable just screamed at him to go home just disgusting I wonder if this was the same woman as she also was the...

The worst takeaway experience ever!! We are situated 2.5m from the shop in a North Horsham (Holbrook) house that has been here for the past 30yrs, why does my Wife have to spend 15mins outside in the street letting all the cold air into our nice warm house to try and direct a delivery driver. When my Wife overheard the driver offering our food to a man at the wrong address I flipped and called the shop and asked very politely if he could contact the driver and offer him some assistance, I'm sure he just put the phone on the side and carried on doing what he was doing and after 6mins I hung up. When it finally arrived the food was, not surprisingly, stone cold needing the oven to warm it up. However, the pizzas were already burnt so we had to microwave them, totally losing that fresh pizza experience. The pizzas themselves were appalling, no visible chicken on my Daughter's so called Chicken Feast and our Hot & Spicy was all jalapenos and hardly any ground beef. We have used many Dominoes over the years, Longton, Newcastle-under-Lyme, Brighton, Hove, Crawley, Taunton, Oxford to name a few and they have always been of an expected standard but Horsham has never been to the same standard but this evening's experience is the last straw. In my opinion they have become too complacement since the uprise of the town guarantees them the demand which they clearly cannot cope with. Never...

Let's hope management read this...

I telephone the Horsham branch and order a pizza. A very polite lady answers and takes my order. I order a pizza and repeat my order to avoid confusion. She advises me it will take 20 minutes and I confirm I will collect it. I inspect the pizza on site and there are two toppings on it I haven't ordered. Another polite lady offers me a free cold drink to say sorry. I get home and start to eat the pizza and discover there isn't even any cheese on it. I telephone and speak to another friendly person who apologises and promises me that the right pizza will be delivered to me within 20 minutes. It arrives and guess what? ..it is wrong, It's a medium sized pizza and not the large I had ordered. I telephone again and again they promise me the right pizza. Another 20 minutes I have to wait! So 60 minutes later and third time lucky I'm still waiting for 1 pizza. I will not hold my breath! I was advised that it was busy and that's why mistakes were happening. I think it is safe to say that if I ran my company the way that Horsham is being run I wouldn't have any clients. Dreadful experience and advice would be to invest in more staff and...