Coffee Boy - Huddersfield — Restaurant in Kirklees

The last few times I have been to this Coffee Boy the service has been average but generally I haven't minded because it has a drive through, it's not far from my home so is convenient and I like the coffee.

On Saturday morning I went through the drive through and ordered a salmon and cream cheese bagel with a large iced latte. I paid at the hatch (I wasn't told the price) and I received my drink and bagel. When I was given my drink the straw wasn't long enough because the lid was a domed one (which are usually used when you have cream on your drink which I didn't). I asked for a longer straw and the member of staff gave me another of the same length (see reference photo). I'm not sure how you are expected to drink a coffee if the straw isn't poking out of the top of the drink. Therefore I parked up so I could remove the lid and have my drink and eat my bagel.

There was no salmon on the bagel. I went in the store and the girl behind the till said I can't help you as I've just started work. The male staff member wearing the headset then turned round and said you didn't want salmon. I obviously corrected him and he said well I couldn't hear you and I didn't charge you for it.

He probably didn't hear me because the intercom system doesn't work very well and is a doorbell which you ring for their attention which obviously isn't great and kind of ridiculous for a drive through establishment (see reference photo from last time I visited and the doorbell didn't work properly but I decided against reviewing). I was then charged for the missing salmon and waited for it to be added to my bagel.

The whole experience was so average and just not ideal. I also felt that the male staff member on the headset was quite rude, I obviously wouldn't have come inside to ask about my missing salmon if I hadn't ordered it. I just think the service could be better and that the coffee should come with a flat lid and a straw long enough so that you can drink it...

It's OK, but no more than that. Massive occupancy area offers huge potential but instead, approx' a dozen tables and comfy chairs/sofas. These are invariably quickly snapped up leaving you the option of uncomfortable booths or long benches - there to accommodate Remote workers... who, more often than not, have snaffled one of the aforementioned sofas! 😤 - and perched on an uncomfortable stool 🙆. The same ineffective use of space seems to apply to the service areas (and I worked for many years in the International Hospitality Industry, so I have some idea of what I'm talking about). The coffee itself is not to my taste but I appreciate that this is just a matter of personal preference and not a reflection on them nor their product. Finally, I know cake is obligatory with coffee! 😂 Still, the display fridge, while heavy on the gloopy Brownies and stodgy cakes, etc. is light on options for people who want a treat but want to avoid colossal calorie intake. I'd suggest some exploration of alternatives to sugar and plain flour and introduce AND PROMOTE these items. There exists a substantial market for such. To sum up, the whole is merely adequate. The ill-utilised volume of space causes a cold, impersonal feeling, where you can drink passable coffee, sat in an uncomfortable position and fancying a slice...

I never heard or seen anywhere in any respectable coffee shop in the UK that I have to order before sitting in. I am an engineer and working for one biggest construction company in the world and I only working remotely. I work sometimes at coffee shops. In Costa or Starbucks I always sit at the table and prepare my laptop and even do some urgent work before I stand up to order and no one came to me and nagging me rudely to make an order but on 28th of April I was late for an online meeting with my manager and work colleagues and I just after 5 minutes the waitress kept nagging me to order before sitting. it was obvious I was having a meeting with my headset over my head. She couldn't wait till at least finish my meeting. I had to interrupt the meeting and literally I just said that was rude and that was enough to be asked to leave the shop. I was so upset of the way I have been treated. I don't have any reason rather than they only want certain race and skin colour there. I have heart problems and I felt very bad and I had to stay in my car for a long time to calm down. I reported to the police the incident and I wrote an explanatory email to the coffee shop website long time ago but they obviously don't bother to respond. I don't recommend that racist and rude...