Spaghetti House — Restaurant in Lancaster

Simply put, great service but was expecting so much more based on the name.

As I walked in, I stood around for a while waiting for someone to notice my presence, and when they did turn up, they did not make me feel welcomed at all.

While I was waiting, I noticed the front of the restaurant was quite empty and honestly really nicely decorated with light shining through.

However, that changed as I was taken through to the back area where it was quite busy, dark, noisy and rather dated ... I don't understand why they chose to sit me at the back of the restaurant.

The biggest annoyance for me was that I found it so difficult to order with the quantity of dishes on the menu.

The restaurant is filled with cheap plastic seats, dated tables, and very old fashioned wall paper and decor plastering the walls.

The food was just OK, as the starter was nice, but the prawns were really rubbery. The main had some nice flavours, but the sea food was just overcooked again, and the fried calamari was just too oily.

The deserts menu was so disappointing ... honestly, where were the traditional Italian deserts you could be serving?

Overall, I did enjoy the flavours of the food but was so let down by listening to reviews from others hyping this place up. If you are after traditional Italian, I feel there is better out there ... but maybe not in Lancaster?

My feedback for the restaurant is to simply have a smaller menu and focus on the quality on those few items, which means more love can into the limited number of dishes, than all the dishes on the menu they do have ... and it would mean they could focus on making pasta in-house ... YES, a place called "Spaghetti House" buys their pasta in according to...

I had a very disappointing experience with the gluten-free pizza at this restaurant. The pizza I was served was undercooked and raw in the middle, making it completely inedible. Being hungry, I only managed to eat the wedges, but the raw center was unacceptable. When I raised the issue with the waitress, her response was incredibly dismissive. First, she tried to gaslight me by claiming that "this is how gluten-free pizzas are." As someone with celiac disease who has eaten plenty of gluten-free pizzas, I know the difference between a properly cooked pizza and a raw one. When I reiterated my concern, she made a snarky comment about how other people usually compliment their gluten-free pizza instead of showing any remorse or attempting to resolve the issue. The poor service didn’t end there. There was no drink menu provided, which made ordering a drink unnecessarily difficult. I ordered a Coke but was served what seemed like a sugar-free version without any clarification—something I don’t enjoy. On top of that, our table by the window was uncomfortably cold, adding to the unpleasant experience. I had visited this place before, and the gluten-free pizza was fine, which is why I decided to come back. Unfortunately, this time it was a complete letdown. The combination of raw food, rude service, and poor attention to customer comfort left me very disappointed. I won’t be returning...

I have bad experiences with English Italian restaurants. But to be fair the food is not as bad as I was expecting. Why I was expecting this? Because the menu needs a complete makeover since it’s not visually attractive, the place looks a bit dull and untrusting.

However, the plot came when tasting and looking at the food.

I ordered a goats cheese, spinach, mushrooms, and rocket pizza with extra sun dried tomatoes. The crust was crunchy enough to please your palate. The flavour was outstanding.

I also tried caneloni verdi, which is stuffed with beef, spinach and grated cheese on top. This meal was ok, but it lacked seasoning. Something was missing on the red sauce, basil maybe?

Drinks are worth since they were not expensive, but with sufficient amount. What do I mean? I ordered a gin and tonic and it had a good amount of spirit and tonic water, that it didn’t tasted diluted.

Photos are not available since I was having a good time with friends and because the place lacked proper light.

The place has a good balance between food quality and price. The staff is constantly caring for the customer which...