Sweet Zen — Restaurant in Lancaster

I don’t ever comment on bad service. However I felt it was necessary to put my annoyance across. We placed an order for collection , sadly when we got home we realised the order was wrong , we’d ordered a crispy beef which the girl on the phone double checked they did, and confirmed (not all negative as she was very pleasant ) we even double checked after she confirmed that it was crispy. (We just got plain beef). When we called to say the order was wrong we were asked if it was an inconvenience to collect again , which it was as everyone else’s food would have gone cold in the meantime. They offered to deliver , however indicated there would be a delivery charge (surely not if this is their error!!!!!) the girl on the phone was lovely , and clearly only taking instructions from the owners/kitchen staff. But I can’t help but feel that the service was utterly shocking given the fact that this was their fault (a gesture of good will would have been to have delivered free of charge). I’m deeply disappointed given the fact this was my first time placing an order here upon good recommendations . I appreciate human error…. But the way they dealt with it was not acceptable! Note to all…. Check your food before you leave (not that you...

I always use sweet zen as there food is amazing up until today and my experience with them and a mistake on my order. I had it delivered and upon arrival I noticed they had made a mistake I'd ordered chicken and mushroom soup and was sent just chicken and mushroom in a tub I understand mistakes happen but when I phoned to express my disappointment I was made to feel like I was a liar the lady told me I didn't order soup when I clearly did as the lady even read back my order to me but she kept demanding I was wrong I just put the phone down on her and will not be ordering again because I was outraged at the way I was spoken to not because my...

Ordered off the back of several recommendations. Really disappointed, all very bland. Crispy duck came with no onion or sauce and was totally flavourless. Egg fried rice has never seen an egg (when I rang and complained I was told that it’s just fried rice with minimal egg - that to me is not egg fried rice). Salt and pepper chips and chicken weren’t bad to be fair. I was offered a discount on my next order but It’s unlikely that I’ll order again. Girl on the phone was as helpful as she could have been. Must have just...