Papa Johns Pizza — Restaurant in Leeds

Got moldy cheese on my kids pizza called the store and explained this to the man on the phone who didn't seem like it was a big thing even though I expressed my concerns about my kids eating a slice of the pizza each. He told me he was going to send a replacement pizza for me which didn't come. we waited till 10 for it then I tried calling but got no answer. Today is the 17th of march I called the store and got the same guy on the phone, I expressed the fact that I was disappointed at his failure to deliver the replacement pizza, and again he didn't seem to care. I asked for a refund and he offered to send me the pizza I ordered nearly 18 hours ago, which I'm sure you would agree is unacceptable. This was my first time ordering papa John's and I'm truly dissatisfied with...

We have ordered twice from here whilst visiting relatives and both times have not been good. The first time, the food took over one hour to arrive then came cold and dried up. Having bought from P J's in his home town many times, my son took a chance in ordering again. It arrived quickly, but was nothing like the same quality he usually gets. The bread was thin and hard and nothing like what is advertised or what he usually gets (1st photo). I contacted the branch, head office and Fb pages with no reply. Terrible service all found, but I don't think this branch deserves ro be able to use...

I went to collect my order from Papa John and specifically asked if the food was fresh. I was assured that it was, but when I got home, it was clear that the food had been sitting for hours. It tasted stale and far from freshly made. I also realized that my order was marked as "ready" just 10 minutes after placing it, which makes me question the quality and preparation. To make matters worse, when I tried calling to address the issue, the person on the phone was rude and hung up on me. I would not recommend this place based on...