Pizza House Company — Restaurant in Leeds

Ordered from here on Thursday, as i was in the area. Food arrived within 20/25 minutes, which was quite impressive.

The pizza did have a good amount of toppings, and the base , sauce and toppings all had a very good taste to them.

The chips where cooked very well and a nice golden brown colour.

The garlic herb mayo was nice thick creamy and tasteful.

What let the place down was, the garlic bread far too much oil/ butter / topping it was like a heart attack in a box. Was literally dripping off when i picked my slice up.

Ketchup was cheap and nasty, no way would i believe that is Heinz or anything decent unless they buy Heinz and add a shed load of water to it.

The drink i ordered (only 1 can) didn’t come in a bag was just plonked onto my hand. What does a bag cost 5p? Just good customer service to have it in a bag!

I would return again for pizza chips mayo and maybe try other sides, but no way would i make the mistake of ordering the garlic bread or ketchup again!

In response to the owner.

To help you understand the 2 star the garlic bread that was soaked in garlic butter and looked like a heart attack in a box was the main thing and then the ketchup bought it down also.

Do you a quality control team or some one senior who over sees products before they leave? Maybe theres been a mistake on the quantity of oil on the garlic bread ? Maybe staff error because i can re assure you nothing about it was normal. And if you served it like that since 2004 the USA would have invaded you for oil by now!

Ketchup you don’t declare to be Heinz, but your products where very high quality and the quality of the ketchup was very low so did bring the whole meal down as i love dipping crust and chips but the sauce has to be there.

Just want to add in a response to the review by scott Callaghan, it was clearly stated by pizza house company “we only use Heinz or other top brands” please enlighten me with what top brand of ketchup you use as you have now confirmed it is not Heinz.

Regarding the environment I’ve definitely heard of it but,if you are that concerned why use plastic bags at all? Switch to paper bags that are 100% recyclable and then you can provide better...

I've been ordering for here since I was a child, I have ibs and can't handle spicy, I ordered from just eat. The pizza I ordered had pepperoni and they told me that they would take the topping away for free so basically keeping my money, but not change it without charging me £1.50...

When I said that is ridiculous your supposed to meet dietary requirements they told me yes that's why we take it away. I explained that they weren't losing money because they were taking one away they still refused. I then asked for my money back and they told me to contact just eat.

I put this on their fb, their manager was polite at first apologising that I had to contact just eat going on about how they dont get paid for 7 days and they only get commisson. Not my fault is it? I didn't sign u up?

But they later agreed that they lose nothing by swapping but it's policy and apparently had been since since they opened in 1982, that the same team has been in guiseley for 20 years and if I had like I claimed used them since childhood that I would know this.

I have been getting pizzas since the 90's and let me assure you they did not always take this approach, with this in accomoding attitude.

If u go make sure you don't need anything from them. They...

1st time order. Just ordered 2 burgers a pizza, cheesy chips and fudge cakes. Bacon cheese burger looked played with, whats wrong with frying the bacon as a slice instead of cutting it up, bread was soggy burger under cooked. Pizza wasn't even sliced fully was very greasy. Cheesy chips was like rubber, Desserts I don't even think I'm going to open. dissapointed. Looking for somewhere else for the next 4 nights to order from.

Edit and your replies everytime to a bad review, are to try pull the customer down and criticise them for their review your food standard was very poor accept criticism and improve, people also like there food cooked not played with, after reading your replies to other bad reviews you've had and the experience I recieved I will not order again and will not recommend to anyone not only was the food of a poor standard, it seems your customer care/ realations needs some...