I have never felt so embarrassed for the waitress or my 9 year old daughter. The food in this place in no way reflects a fine dining experience, but the menu would lead you to believe otherwise (steak priced at nearly £30 for example).

This was meant to be a special meal out for us both :(

My daughter had mussels as a starter-fine but you get just as good from a packet in Sainsburys. I had mushrooms on bruchetta-dry, under seasoned and dull. My daughter's confit duck leg was tasteless but ok-school dinner standard of the dish-except it came out so hot she burned her mouth! My seabass (from the al a carte menu like the duck) was tiny, dry with oily skin and the accompanying mint and pea risotto was basically dried mint with overcooked frozen peas in a cheese sauce based rice dish.

When I carefully and quietly approached the waitress to raise my concerns she had to seemingly negotiate between myself and the manager (by telephone) who was refusing to show any customer care despite my efforts to preserve the atmosphere and not offend other diners, our attending servers or my daughter. At one point our waitress brought out my cold remnants of sea bass looking grey on a saucer, minus the risotto, saying her manager was refusing to accommodate my complaint.

Yes, we were offered a desert, or another starter but unfortunately considering we had desert at home and they didn't have the starter I'd ordered originally this wasn't going to resolve the issue.

This place is really not to standard to anyone who really likes good food. I paid £74 (as I eventually convinced them I was not paying for my seabass dish) for what was essentially location over quality.

One of the worst customer experiences I have ever had and I've been to many restaurants from Mcdonalds to Michelin starred- I strongly recommend you avoid Cafe Zoot.

By the way, my sincere apologies to the waiting staff-j hope your manager treats you better than their customers.