We visited your establishment on Saturday 18 Feb having booked that day. For 8 people we were lucky to get booked and were all excited. We arrived and it was clear to us there were two tables pushed together. Table 3 and table 4 and both numbers had been left on each respective table. As two families of 4 we made 2 separate orders via the app (QR code) and made sure that the numbers remained visible on the right tables. My families drinks came out relatively ok, the waitress said the others were coming. But they never did for a good 10mins or so. When they eventually came they were missing the fruit shoots for the children of which we got into a discussion about the fact they had been ordered but according to you they hadn’t so my friend had to show her confirmation. They then brought two orange fruit shoots. They ordered blackcurrant but were told we were out. May I add the app didn’t tell anyone this!

Cue around 40mins /45mins and my families food came. Kids meals were fine, husband had fish and chips and I apparently had the hunters chicken. I left half the chicken breast on the basis it wasn’t cooked enough, it had a kids portion of BBQ shoved on top with a slice of bacon. It was poor. I was around 3/4 way through my dinner and my friends had not turned up. We queried with a waitress and we believe the manager to come over. I asked about the missing meals and he said we had confused them as one lot ordered at the bar and one lot ordered on the app. We corrected him and said no it was all on the app. He apologised and went to the kitchen. Came back and said they would come in a few mins. Lo and behold they didn’t and we queried again and this same gent went into the kitchen. He didn’t return for at least 7mins so clearly was helping the kitchen cook the food.

Despite my families meals coming I spent a lot of time looking around. There weren’t many tables, and the ones there were eating. My friends had to wait 55mins for pub food.

The manager offered everyone a drink. Again saying it was confusing and they were busy at the front of the pub. My family ordered dessert which did take a while to come.

Overall the visit was disappointing. The food wasn’t something to shout about and it was appalling having to sit and eat our food whilst my friends sat there with two children absolutely starving. It ruined the first part of our evening in Lincoln. I rarely complain but it just wasn’t good.