Boathouse Kiosk — Restaurant in Liverpool

Visited here yesterday with my sister baby and toddler. It was busy due to nice weather, waited 20 minutes in the queue for a drink of water for toddler and myself, finally got to the front, with the toddler who was playing up, to be told to wait even longer because the girl was on her own and didn't want to get us just a water, she then served the family waiting behind us who, like most of the people in the queue wanted ice cream. So because I hadn't purchased anything this time, my custom was not welcome, even though we had purchased something earlier and were sat outside, we were not important as the next lot of paying customers. Maybe if I had bought a plastic bottle of water, she'd of been...

06.02.2021 - We went for a walk around the park and as always went to the Boathouse to get coffee. It was a line in front, but that didn't bothered us, we waited. It is usually a decent cup of coffee, I'm not going to say that it is something amazing because it is not, but you can drink it. Yesterday was appealing, was it because they had a lot of customers and they couldn't make it - I don't know, but it was ready in less than 30s (and that is not possible on any machine to get two coffee's in such a short time) and it tasted like coffee 2in1 with a lot of water. I really do hope they didn't charge me more than 4£ for 2in1. I really do hope that they will have better...

Unbelievable experience. Asked for strawberry Cornett not in stock. Asked for raspberry and white chocolate ice cream and came back with a strawberry sorbet in a tub.

Said I didn’t ask for that. Bearing in mind the long queue the young girl with long dark hair takes a stance that I did. This went on for 2-3 minutes so I asked why is this such a big deal and she said you did ask for this.

Don't really understand this behaviour towards a customer or maybe she is racist! Shame you can’t get better staff or the ones you have get hospitality training.

In the event my granddaughter did happen to change her mind. Why should it be such a big deal! Typical Scouse...