Costa Coffee — Restaurant in Liverpool

Gets a one because zero isn’t an option. Places my order and my toast arrived several mins before my drink did. I asked if my drink was ready only to be told there was people before me. I know my eyes are not the best but I don’t think I missed seeing anybody ahead of me. Maybe they mastered the art of invisibility Anyway I digress. I had wondered if Amazon had invented a prototype of battery operated baristas. I wasn’t sure if her battery had gone flat. But now what seemed like and she she sparked in to life with the enthusiasm of tortoise carrying a hod of bricks. Eventually my drink arrives moments before my five o clock shadow I had entering developed in to a...

This in in relation ti the penny lane branch-What's with the ridiculous code needed to use the toilets? I wanted to use the toilet first before ordering as there was a bit of a queue. I have a non visible disability. I asked for the code and was told I need to order first.theres not even a disabled toilet available for a keyholder. In the end they give me the code only because I said I was disabled, does it have to come to that just to use the loo? The snowflake on the counter replied proudly with 'its my job to follow orders'🙈 Congratulations on being a moronic robot with no empathy or...

I was only there to pick up a parcel from the Royal Mail. Bad, bad,bad! Just got ignored by the staff! I waited to be served, the manager that was there looked at me and shout loud to the staff outback. She was not even doing anything important, just trying to look busy. The female staff member just shouted back at her...'I'm busy' she was doing the dishes, but she didn't know I could see her. I just left, went to Speke McDonald's instead. It's really shameful because I actually for them many years ago...its obvious the customer service training needs...