Peaberry Coffee House & Kitchen — Restaurant in Liverpool

Was excited to try this place but we had to leave without ordering… We came in for breakfast on a Sunday. The place was visibly busy but not to the point where you couldn’t get a table. We waited a while being ignored by all the staff until one girl with a blonde ponytail finally came to us and asked us rudely and in a hurry if we “had a booking” as if, if we didn’t have one we couldn’t be helped. We said no and without saying another word to us she continued to ask everyone behind us if they had a booking, everyone else said no as well. There was no warm greeting, no sense that we were welcome there as staff should make customers feel. She then took us to, probably the worst, table in the place as we were seated in a corner near boxes that the restaurant staff had not put away. Again she said nothing, just hurried us to the seats and left. No menus or anything. There was just a single drinks menu and we don’t drink alcohol so there was no point but also it’s the morning? Anyways after waiting once again we had to flag her down and ask for menus, which by the way she had already given those behind us in the queue menus when they sat down and nicer tables. Mind you those tables were empty so as the first people to be seated we could have had them. She seemed like she couldn’t be bothered to give us menus, like we were an absolute inconvenience to her. I don’t exaggerate when I say this.. she threw the menus down at the table in the rudest way. It was at that point I knew we should have left from the beginning. What I was not about to do was sit at a restaurant where we would be served by a rude, entitled girl that would probably give us a hard time, and make us wait even more. Such discrimination. No doubt any amount of time we would wait for our food would not be worth it with service like that. Absolutely disgusting and unwelcoming. So we took ourselves and left to find a better place to eat and we found it at this lovely place called brunchin’ . The staff there are absolutely amazing, so welcoming, RESPECTFUL and efficient! The food was so good as well! So I definitely recommend Brunchin’ over this place....

The worst service I’ve experienced in Liverpool. Seriously disappointing. We arrived 5 mins before our booking, and we were then seated a few mins later. We had to wait over half an hour for someone to come and greet us at the table and take our order, then ANOTHER 45 minutes for our drinks to arrive. When they did arrive, the lad just chucked the 4 drinks down without saying what anything was. Basic knowledge of the drinks you are serving should be standard - when we questioned which was the chai latte and which was the normal latte, he didn’t know. He also had no idea if almond milk was used in one of the drinks, as had been requested. Furthermore, he didn’t bring any cups for the jug of tap water and we had to ask someone else 10 minutes later when we finally got their attention. This was really poor.

The food took another 20 minutes on top of this. One dish was good (the tiramisu french toast) but the fry ups were all distinctly average.

Not one member of staff apologised for the lengthy delay in service and none seemed bothered in our experience. To top it all off a 10% service charge was added to the bill, which upon further reading of the receipt I was pleased to see was discretionary. So I asked to remove this because I said the service was really disappointing. Having said this, I was greeted with a grumpy face rather than a question regarding what was wrong and what could be improved. The staff didn’t even care!

We were all seriously disappointed and will be advising friends to avoid. I’m not a pedantic person when eating out and I go out of my way to tip good service, but today’s experience was so poor I just had to leave a review online.

For the sake of others visiting your place, please hire more staff, train-up the current staff and ensure customer experience is at the forefront of...

My friend and I were in Liverpool for the day on Thursday 25 July, and we visited this restaurant three times during the day! The first two times were just for coffee, and the third time was for coffee and scones with cream and jam. The service was excellent on each occasion and the coffee was lovely. On the third occasion, we reckoned we couldn’t go wrong with visiting again! Lovely Hannah greeted us and allowed us to sit where we wanted. This was important for my friend as due to disabilities, she has specific needs where seating is concerned, and she needs a padded seat, which was available. We fancied a light snack, so Hannah gave us several options, including scones, which was exactly what we both fancied! The scones, cream and jam were absolutely delicious! The scones were a good size, warm and fresh. Hannah was delightful and friendly and very attentive and efficient. The restaurant was nearly closing, but we weren’t made to feel that we had to rush out. My friend was even able to access the toilet before we left. She has mobility issues and the toilet was easily accessible for her. Thank you for your excellent care and attention Hannah, and thank you to Peaberry Coffee House & Kitchen for accommodating us three times...