First of all Sophie and Chantelle were awesome. Really pleasant, funny, and attentive. (Even though Sophie went on her break midway between serving us!!) The food...... I'm a tough one to please. Usually everything is 'ok' and you'll not get more out of me. I'm also very hesitant because it's basically part of a chain. But, the food we had tonight was really worth 5 stars. The flavours were very enjoyable and I genuinely struggled to tell whether it was the usual pre cooked and reheated nonsense that these places usually serve. I actually enjoyed it! We sat in a small area downstairs from the main or ground floor. The music being played was loud enough to hear and sing along with if you wish, but also no speakers in our little area so we could still enjoy each other's company, if we wished. All in all this is our first time in Liverpool and we are booked up for meals for the rest of our stay, but we are already planning for when we can next come back. The Pump House is a very welcoming establishment, with very good food served by fantastic staff in a truly Amazing city and we can't wait to be back. Signature Burger and Signature Pork Belly pictured.

Edited 5th June 2024

Firstly, I didn't see the lovely response from Kieren until today. I will indeed contact Greene King and forward my comments.

Well, we came back tonight! This time were looked after by Charlotte and Natalie who were just as fabulous and attentive as the previous staff last time we were in. They genuinely wanted to make sure we were happy with everything, comfortable and just that we were welcome. The staff really do make such a welcome and it's quite few and far between these days.

This time we brought family with us (we've travelled from Scotland) and arrived around 8 ish for dinner. All of our starters were great, apart from the squid, which I'll come back to. My wife and her sister both had the Pump House Burger and as last time thoroughly enjoyed it. My brother in law had fish and chips, which he also really enjoyed. However, I was disappointed with the look of the batter. Rather than look like a lovely golden brown batter, like the perfect onion rings, the batter looked like it had been cooked in either well used or too hot oil. He enjoyed it though and that's what's important. This time the menu was different, as often happens with change of seasons, and I had sirloin steak. My steak was cooked exactly as ordered. But, it looked like a cheap cut of sirloin. And if it hadn't of been for the amazing merlot gravy I had with it, it could've tasted like it too. Now, having said all this, our meal was eaten and enjoyed. Not just because of the fabulous venue we were in, but because since we were here in March we have tried quite a few other Greene King establishments and we haven't yet found one to match the Pump House on any level, but in particular the standard of food, which is what we're actually going for. Tonight's squid wasn't the same as in March (because we were wonderfully spoiled), but even that is far superior to anywhere else we've been Greene King or not.

Overall another fabulous and enjoyable visit. Yes it was busy and yes it was loud. That's because it's so popular with locals as well as tourists, and that alone speaks for itself.

Thanks again to Charlotte and Natalie for their typical Liverpudlian welcome, and we're already trying to plan our next visit. We're just hoping today was a slight off day for the food and our last meal which spoiled us is 'the norm'.

See you again as soon as we can