30 James Street Hotel — Hotel in Liverpool

We booked a family trip away to the 30 St James Street hotel from Sunday - Tuesday. We booked this hotel for the historical links to the Titanic as we would be sight seeing and exploring Liverpool. We also booked a room where we (3 couples) could all stay together. When we arrived to check in at 3pm a wedding was being held and the guests were crammed into the reception area (I’m guessing because the ceremony room was possibly being turned around as the reception room) but it wasn’t ideal trying to fight our way through with our luggage and I’m assuming not great for the wedding guests dressed up to be bothered by guests coming to check in too! Let’s not even get into COVID!! Clearly no thought from management or measures put in place for guests. There was also an incident during the day where the wedding party were having their photos and getting annoyed and being rude to guests interrupting their session. Anyway, we checked in and we were happy enough with our room, room 2, the toilet seat was broken but you can’t have everything.

After exploring the city and going out for an evening meal we arrived back at the hotel at 9.30pm ready to settle for bed. We went to our room and the music was thumping through the ceiling. It also smelt like a swimming pool which must’ve been creeping in from the spa. On my way to the desk, I was hoping they’d say the music would stop at 10pm. To our horror the man behind the desk replied 1am!!!!???? When you book a hotel, the bare minimum you expect is a good night sleep. We said we wouldn’t put up with that and the night manager arrived to deal with our situation. He said he doesn’t know why we were booked in that room. But at no point was this mistake picked up. At the point of booking surely a pop up message could have appeared warning us that a wedding was booked and the room would be noisy. Failing that, I would expect reception to ring or email before our stay explaining the situation. Failing that! At check in, this should have been flagged up, explained and dealt with. This is an inexcusable failure of the hotel.

Because there was 6 of us they were scrambling to find us a room. They said they only had 1 room with 1 double bed and 2 sofa beds to offer us on the second floor. I asked if they had separate rooms with double beds as the room we had booked had a double bed for each of us. The night manager said no, that’s all they had and offered to show us the room. He tried explaining it as an upgrade as it had a kitchen area and balcony… make no mistake, sleeping on a sofa bed would not be an upgrade and we booked our initial room to all be together, not to mention we were only using the hotel to sleep as we’d be out all day and have no use for the extras. After viewing the room we were pleasantly surprised as there were 2 double beds, meaning only 1 couple would have to stay on a sofa bed and although the music was less it was still there. Put it this way, if we had booked this room originally, we’d have still be complaining about the noise from the wedding, the floor was still vibrating even on this level.

After going back to the front desk to accept and pick up our new room key, the night manager had magically found another room meaning all of us could have a decent bed, but this would mean we’d now be separated. I’m curious as to how this extra room had miraculously been found??

Accepting the second room, I said to the night manager “surely this isn’t the first time this has happened?” To which he replied “NO, NEVER”. Well, upon a quick search through reviews the next day, someone else had the exact same issue A WEEK AGO. So not only did the hotel deal with this situation awfully, we were lied to. When will people working in customer service stop the bs and take...

Myself and 3 friends booked a room at this Hotel as a weekend away to watch a Show and to enjoy a relaxing weekend away and a catch up. We are a group of ladies, young at heart in our 50s. This weekend was a celebration of us reaching the grand age of 50. We arrived at the Hotel and first impressions were great. We were greeted by lovely members of staff who took our bags for us while we went to watch the matinee show and after the show we booked in. We were impressed with the room on first entering. We didn't have any complaints immediately, although we did notice a 'stain' on the ceiling. However, we changed and went out for a meal, returning around midnight. It was a wet evening and we were on the 6th floor. We weren't back in the room long before one of our group noticed a drip from the ceiling, when we looked more closely the ceiling was wet in the place we had originally set the damp patch, but it was billowing and the drips were becoming heavier. We called down to Reception who were not at all surprised and sent the Night Porter up to move us to another room. So we were moved to another room on the second floor which was not as nice as the original room. We were all in our pj's and walked through the hotel in our pj's, bare feet, carrying all our belongings with us, which we had to quickly pack back up. We hadn't been in the room long when the room next to us had a party of girls in it and they were extremely noisy, to the point that none of us had much sleep and the party was still ongoing at 8am. There was no telephone in the room we had been moved to so we couldn't call down to Reception about the noise. The following morning we went for breakfast. It was on the very top floor. On the way up we went via our original room to check we had collected everything. The wet billowing patch was still there, nothing seemed to have been done about the leak from the ceiling, which was caused by the rain from the night before. It had cleared up a lot in the morning and the rain almost stopped. On the way back down from breakfast we decided to take the stairs and oh my word, what a shock we had. All the way down the stairs were champagne buckets catching water dripping from the ceiling. There was obviously a huge problem with the roof leaking in and was not only happening to our room but to much more of the Hotel than we originally thought. These buckets went all the way down the stairs. When we checked out, we complained about the previous nights experience and the Reception Manager, Liam, offered us a 50% refund immediately without us even asking for it. We stayed at the Hotel on the 5th October for one evening. As of yet we have not received our refund and we have been in contact with 'Liam' who has told us that the request has to go to Head Office. This refund should have been refunded immediately. Our weekend was spoiled due to this happening. We were absolutely shattered on the Sunday and had to wait till late afternoon for our train and our plan of going shopping was the last thing we wanted to do with being so tired. The Hotel should not even have been open. It must be a health and safety risk to residents with dripping water and the risk of electrical problems too. This Hotel was not cheap either. Unless this Hotel has had the roof replaced and sorted this problem out, I would not recommend at all. It is quite clearly in need of a good overhaul. This Hotel is quite clearly used for noisy hen partys. So unless you want to join in and be loud yourselves, don't bother staying here. We continue to get our refund and are now going to make a...

During our recent three-night stay at this hotel, my family and I encountered a series of disappointing experiences that ultimately we had booked this propperty due to having stayed for a wedding previously and other reviwes confirm that the property/Staff has significantly declined.

Upon our arrival after a long four-hour drive with our 2-year-old twins, we were met with a less-than-welcoming reception at the front desk. I had went ahead from my family to simply ask if there was a ramp/alterntive entrance, The staff member seemed disinterested and unhelpful, lounging with feet up on the desk watching his mobile phone and not bothering to assist us with our luggage or pram. And cluld be clearly seen smirking stating that is the only Enteance "bump the pram up the set of stairs" His dismissive attitude set the tone for the rest of our stay, and personally, he should not be working in any form of Hospitalty front of house role.

To our dismay, breakfast was abruptly cancelled due to low occupancy, and the way this information was communicated to us was both abrupt and arrogant. Finding alternatives for breakfast with young children in tow was an unexpected hassle that put a damper on our mornings.

Our room was spacious and had potential to be amazing but far from satisfactory, with a broken window screws missing on window handles and overall lack of cleanliness that persisted throughout our stay. Despite raising our concerns during checkout, the manager failed to address these issues or offer any form of resolution.

The closure of the cocktail bar each night without alternative dining options left us feeling neglected and inconvenienced. As guests stayed multiple nights, we expected more in terms of amenities and services.

Additional issues such as towels not being collected, a malfunctioning fridge, and the general lack of hygiene from certain staff members further added to our disappointment. These lapses in service and maintenance detracted from what should have been a relaxing and enjoyable stay.

On checkout at this hotel, we were informed that breakfast costs would be reimbursed within 2 hours due to its unexpected cancellation. However, despite this assurance, 10 hours later, we still had not received the refund. This additional inconvenience added to our frustration with the hotel's lack of follow-through on promises.

Furthermore, the prospect of having to address this issue over the phone, now over 400 miles away, only compounds our disappointment. The unhelpful and dismissive face-to-face encounters we experienced during our stay do not bode well for a satisfactory resolution through remote communication.

Overall, these additional challenges in receiving the promised refund for the cancelled breakfast further highlight the hotel's shortcomings in customer service and accountability.

In conclusion, I would caution future guests to carefully consider their choice of accommodation. The poor level of customer service, cleanliness issues, and neglect of guest needs that we experienced are concerning and not indicative of a quality hospitality establishment. I hope that this review serves as a constructive critique for the hotel management to address these issues and improve the overall guest experience.

Do not waste your hard earned money at...