46b Espresso Hut — Restaurant in London

The coffee is good but some of the staff (one of whom said it was his business) are atrociously rude. I just gently asked about whether they had considered swapping the plastic lids for the cups to compostable ones. The guy behind the counter was immediately on the defensive, first telling me they weren't a better option than plastic, then that they were too expensive and impossible to source anyway at the moment because of environmentalism "trending on social media", that 9 out of 10 people want plastic straws, and paper ones are also impossible to source... he finished up by telling me that I don't know enough about his business to criticise it, which I tried to make very clear I wasn't (by this stage I was completely taken aback and shocked), I said I was just making a constructive suggestion and didn't want to argue. He accused me of just being angry that he had said they don't accept laptops on the tables after 12, which was bizarre and unrelated, and not a policy I mind at all. It was all very strange and upsetting (enough that I've taken the time to write all this!). I would have liked to support that business as it is small and local, but that guy's attack was so unprovoked and nasty, not to mention that his attitude to environmental issues is really poor - I won't be back. Lots of other small businesses are doing their best to reduce their impacts and operate...

Firstly let say how much I enjoy the product in this fantastic local business. However my last visit was greatly disappointing and uncomfortable as the male associate (whom I presume is the manager) very abruptly shouted “No”!!! Across the shop when I simply asked if they have wifi. From this moment I felt that I had angered him. I was thinking that I might have caught him on a bad day but the more I have thought about it and decided to give feedback I feel i should not be treated this way as a customer. You have a fantastic product and the community are so supportive of you and your success but you can’t speak to people like this. I have therefor decided to take my business elsewhere where, perhaps you can learn some manners and customer...

Update: Four months later came in again for a coffee.... service still awful. Staff really rude, all look like zombies, get really annoyed asking for small things (e.g. Can I please have some sugar in my coffee). The vibe in there is so tense and you can just tell all the staff can't wait to finish work.

Coffee is alright but what the hell is with your staff being so grumpy and awful? Especially the guy with short brown hair. Mate.... perk up a bit bro?! The smallest request is the biggest inconvenience for you. Hate coming here bc...