Beza Ethiopian Food — Restaurant in London

I want Beza Saturday the 14th and was a major mistake going there!!! The restaurant was empty but waiting time to be seen by staff member was long.

really looking forward to a good meal, after reading the reviews we thought it looked good, but wrong. The service was horrible, we been waiting for ages to be seated by the host and when we wanted to order our choice of dishes the hostess seemed very confused with very little product knowledge. I asked for someone else to come and take our order a lady which looks like the owner of the establishment was so rude, unprofessional, with arrogant attitude she thinks that I was there to use her service for free. I wanted firfir (ፍርፍር) which is broken pieces of flatbread injera cooked with spaces and stew surprisingly the person who owns an Ethiopian food business did not know this dish. And of course I tried to explain what firfir was she however, said we don't cut tomatoes and make others dishes because we are allergic to tomato and we serve only vegan foods.

I was confuse firfir was vegan food too .

After a long argument with her we left without eating there. Overall, I cannot say anything bad about the food but I certainly think that some training around people skills and customer service skills are needed.

No wonder the place was empty on a Saturday night.That should have been our first clue to turn around and go to a...

Amazing food, hostile service??

Update the morning after: I had booked the table for 2 using their online service, and the waitstaff was immediately unwelcoming despite us arriving on time.

We ordered a jug of ‘Beza’s Special’ (red wine sangria) but instead got ‘Beza’s Twist’ (white wine sangria) which really wasn’t an issue. The problem was when we went to order another jug later of specifically the one with red wine. The waitstaff argued with us saying that the jug we originally received was the red wine one ??? Girlll it was literally yellow, why would you double down on this???

Anyway she returns with the red wine one, which was red.

Once the bill had been settled, we asked the different server if it was ok for us to stay until we finished our drinks (one glass each left of the jug). She said that was fine.

5 minutes later the original waitstaff told us that we had to leave because the “booking only covers an hour” and we had overstayed. Granted, there were no more outdoor seats, but plenty indoors. The online booking confirmation stated nothing of this 1 hour slot!

The food was really excellent and fresh. Unfortunately not worth the experience.

Please note, I do not like conflict- as we were both former or present waitresses, we don’t complain to waitstaff. The interaction was so needlessly...

My boyfriend and I went here last year for my birthday just before lockdown, and had such a lovely experience!

I really enjoyed the healthy, mouth-watering food that was served. Not only was it delicious but we enjoyed the experience of sharing and tasting a wide range of authentic Ethiopian food with a nice variety of flavours from ordered the vegan food platter (highly recommend). They served cold tea with the meals which I found to be a refreshing addition to the hearty food!

Beza (who has the kindest soul) made me feel very welcomed! When my BF booked the table he informed her that it was for my birthday, then on arrival, to both our delight we found out that she had a little surprise for me waiting! I felt so special because she had gone out of her way to make this a special occasion for me and I feel very grateful for that 🙏

I would 100% recommend this place to anyone and plan on going back in the near future!

Thank you to Beza for this experience...