Browns Butlers Wharf — Restaurant in London

Avoid if you want to actually eat within a hour of your pre paid booking!

I was throughly disappointed by the service I received yesterday at Browns for the hen party of 20 I had arranged. This booking had been planned and arranged for months, fully paid and dietary requirements fully provided in advance. What should have been a pleasant and stress free afternoon tea was completely marred by the poor service. I clearly communicated when we arrived at 11.45 with the majority of the party arriving on schedule that I wanted all of the food to be served to be brought out with no delay and drinks orders were placed one we arrived. I had to ask for water for the table as drinks were not serve for over half hour after arriving. Some tea was finally provided but there was not enough milk I had to ask for more! I repeatedly politely asked 3 or 4 times if the food could please be brought out, 50 mins after arriving I again urged if the food could be brought out as we had to leave the venue shortly. I had to ask for further water to be brought as by the time the food arrived the drinks were too cold to or already finished to enjoy with the food. Some of the food only finally arrived after a whole hour of waiting and then my now equally unhappy and hungry guests at this time were amazingly told not to eat the food until all of it arrived, by the servers who I had been urging the the food was needed! I was shocked! I urged my guests to eat as we simply couldn't wait any longer. All of the food for all guests didn't arrive and again had to ask for this to be brought out it was an whole hour into our booking when the food for all guests finally arrived. This completely ruined the start of our day of hour after arriving as I had to rush our guests to finish eating as we had to leave for our further booking on the day. I am wholly unhappy with the service provided and it completely ruined the enjoyment of a day I had spent...

Well I was disappointed I'm afraid. I arrived on New Year's Day for lunch. It was pretty quiet and we were easily accommodated despite not having booked. I ordered the beef flank which came with red cabbage, sprouts and mash. When my plate arrived with no sprouts I thought I had misread the menu so I queried it. The waitress told me that they hadn't got any so they had given me extra red cabbage! It's a good job I like red cabbage isn't it, since I wasn't asked if this would be an acceptable substitution. I also had no way of gauging if this had really been the case since the red cabbage portion was pretty small anyway. I had asked for the mash to be swapped for chips which would have been fine had they not been cold on arrival. But the real disappointment was the beef. It was presented in a kind of small pile, the top very dark and overcooked and chewy, as if it had been reheated from the night before. I should really have sent the whole meal back but that would have required energy I didn't have. With a very nice glass of red, the bill was £37. I think this is not good enough. If you are not in a position to offer food of the same quality day-after-day regardless of the night before, then you should be offering a smaller menu of items you know you can deliver to the expected quality. I often come in when I'm on the South Bank. I hope this is a rare blip and not...

Having made a reservation for afternoon tea we were seated on a table in the window with a lovely view of the Thames. Sadly the service fell well below expectations. I asked for some tap water. I had to remind the waiter before he brought it. Only two loose leaf teas were on offer: English breakfast and Earl Grey. I would have expected a much wider range including for example: Darjeeling, Assam, Lap sang su chong. I ordered English breakfast. After it had arrived I realised it was from a tea bag. When I queried this I was informed the loose leaf tea had run out. The afternoon tea then arrived, beautifully presented with some candles as it was my wife's birthday. Unfortunately the waiter forgot to bring any plates, which were certainly required to eat the scones with jam. One of us had to get up and find a member of staff to ask for some plates. The scones and cakes were of good quality. However the bread for the sandwiches was processed white. Would have expected sour dough for the price. In the bathroom the dryer was fitted too close to the wall so you banged your hands when trying to dry them. Finally when we asked for the bill, we again had to get up to ask again with three staff chatting at the till. All in all what could have been a lovely experience was spoiled by inconsistent quality of ingredients and...