Butcher's Hook — Restaurant in London

Normally, I don't take the time to write poor reviews for places with mostly good food and a pleasant atmosphere, but I feel compelled to share. Despite the quality of the food, the customer service has been consistently unsatisfactory during both of our visits. The first time we went, we were unsure of the protocol for ordering, as we are not regulars at British pubs (we are foreigners) When we asked the bartender if we should wait for table service or order at the bar, his response, short and snippy, was that we needed to order at the bar. While this wasn’t a major issue, it definitely set a tone. Today, we decided to give the it another chance, but the experience only reinforced our decision not to return. We sat for a bit to decide on our order and then approached the bar. The bartender seemed visibly displeased to be taking our order, his expression and tone of voice displaying clear irritation. My partner ordered a veggie burger and asked for cheese on it, to which the bartender rudely remarked, “it’s not really much of a veggie burger then, is it?” While not inherently rude, the way he said it in such a snarky way felt uncalled for and left us feeling quite unwelcome. When our food arrived, my partner’s burger did not come with the requested cheese, and I did not receive the fries I had ordered, despite having repeated the order multiple times. Overall, while the food is good, the consistently unpleasant service creates an unwelcoming environment that significantly detracts from the experience. It’s a shame, as I see this place has mostly good reviews. Why...

trigger warning - aggressive behaviour

I’ve never been in this place before as I’ve just moved around the corner and I’m still looking for nice place around me. One even just after getting down from the bus I was in need for a toilet and thought to enter and get a small pint with my boyfriend to use the toilet, just to be kind and consume something since we were going to use a facility. I asked if they were still serving and was answered they weren’t, so as I still needed the toilet asked if I could still go. I then walked towards the toilet and heard a woman shouting “were do you think you’re going” I answered the guy behind the counter told me I could still use the toilet. To which she pursued shouting at me and my boyfriend for no apparent reason. We left the pub very fast amongst the shock of the bystanders, as we were scared she was going to get physical, and I’m not a fan of this type of situations. I’d rather hold my pee than being attacked. I’m not sure what I did to summon the fury of this waitress. May be that the toilet had already been cleaned? Was she tired? I will never find out I guess. One thing I know is that this place will never be amongst the list of local place neither me nor none of the people...

Such a bad experience. We ordered 2 sharing trays it took 45mins to come out at which point we had to leave for a delivery at home so got it to go. Once home realised one of the trays wasn’t the one we ordered. Burgers cold and weren’t ‘sliders’ it was just a crusty cold burger cut in half, no sauce with either of the trays which was stated on the menu, no chicken at all even though bartender said it was only chicken wings they were out of. I called up to say I was disappointed to be met with a very defensive person on the phone saying it was only her in, all orders came in at once (we could only see one other couple in the pub eating everyone else only drinks and no cutlery on the table) . She just talked over me when I tried to explain what was wrong. Eventually said we could bring the food back if not happy and get a refund which was nice, but we’d had to wait 45 mins and take it home so wasn’t an option as we were now too far away and it was late. Poor service, sub standard food, ridiculous wait and...