Cafe Maja — Restaurant in London

Shocking experience! On Thursday 2nd November, I ordered a main dish and a dessert, as usual - plain cheesecake. I paid my bill. Then a waiter brought my dessert and immediately I noticed the piece was almost half portion of the ones I used to eat in this place. So I asked the waiter if that piece cost £4.50, as I was really surprised with a smaller than usual size of it. He confirmed it was the case. Then I asked him to take it away and refund me my money. He replied he could not as I had already paid for it. Thus I asked to speak to the manager. This middle-aged woman came and from the very beginning she had a strange attitude. She did not want to agree for a refund. I wish to admit I did not even touch that dessert. As assertive as I can be, I requested the refund anyway. Then that woman took the dessert and said -"I will refund it and you will never come here". "Amazing" service! That lack of kindness, knowledge of consumers' right and total unprofessional behaviour made me so upset. I decided to leave this place and this time I requested to cancel my full order, including the main dish that wasn't delivered yet. While processing the refund, that manager/ owner was extremely cheeky. She gave me a piece of paper that did not even assert how much I was refunded. It was obvious she did not know how to process it correctly. Eventually another guy helped her. Then I saw a young owner that I spoke to in the past. At that time he told me about his business vision and I must admit his ideas sounded impressive. During this visit, it was obvious with the manager/ co-owner like that woman, he would not be able to achieve much. Her behaviour reminded me the darkest times of communism in Poland - no manners, no customer service! Atrocious customer service! Disrespecting customers! Total breach of implementing consumer rights! In fact that female co-owner did not punish me! She punished herself and her business! I can see from other reviews that I am not the only one who left that place unhappy! Also I was considering pre-Christmas lunch with a group of 10 people but for sure we would not come here. Luckily there are other Polish restaurants- e.g. Polka Restaurant in Ealing (I have nothing in common with that restaurant- just visit that place as well and I am always happy with food and service. They have moved to a new specious place recently in Ealing - strongly recommend!) In addition my Christmas food order will not be placed in that cafe either. I hope that manager/owner will take this feedback, consider and eventually change her appalling customer service! Otherwise they will loose more and more customers. Yet, it is not my...

Highly disappointed with the level of service lately at this place. I have been a customer for years as the food is cheap and of a nice, homey taste. I have recently ordered a lot of food for Christmas as decided not to cook this year. My order got mixed up and, as a result, wrong things were prepared. This can happen to anyone and, although I was overcharged, and I was not upset as we straightened the situation. However, the level of rudeness on the side of a girl who dealt with the order at the later stage (collection day) was unacceptable. She was rude even when she was apologizing. We sat and waited for the order to be prepared for 45 minutes! When I asked where it was, the girl was impolite and kept only saying that it is being prepared (I live nearby and could have gone back home for that period). I have ordered lots of dishes, but was treated as an intruder and disturbance rather than someone who just spent over £100,00 (not hat anyone who spends less can, or should be, treated in any other way). I was not even given enough bags to carry all of the food and when I asked, I got a comment 'now you want a bag?' Absolutely disgusted with this rude behavior, especially just before Christmas. This girl has been working there for a while now and has seen me there multiple times, so knows I am a regular. Still this not have stopped her from being very rude. Very...

I recently had the opportunity to dine at Caffe Maja, and unfortunately, my experience was quite disappointing. From the moment I walked in, I felt a lack of warmth and friendliness from the staff, which reminded me of a bygone era in Poland that many would prefer to forget. It felt as though customer service was not a priority, and the unfriendly demeanor of the employees made for an uncomfortable atmosphere.

When it came to the food, I was equally let down. The potato mash I ordered was not only served in a tiny portion but also lacked any discernible flavor. It was bland and uninspiring, leaving much to be desired. For the price I paid, I expected a much better quality meal.

To top it off, I decided to indulge in a cake for dessert, only to find it was not fresh. For a place that prides itself on its offerings, the stale cake was a disappointing end to an already lackluster meal. The high price tag attached to everything only added to my frustration; I felt I was paying for a subpar experience instead of enjoying a delicious meal.

Overall, my visit to Caffe Maja was far from enjoyable. I left feeling dissatisfied and unlikely to return. There are far better places to enjoy a meal where both the food and service reflect a commitment to quality and...