Caffè Nero — Restaurant in London

Right after purchasing my coffee, I saw a stack of tissues before me. I decided to take one and asked the person behind the counter if I could. This person pushed my hand away in a very shockingly rude manner, telling me no. I was very saddened by his behaviour and replied, " It's okay, but please, no need to touch me or rudely state your point he replied very rudely, telling me I don't care to get your tissues from the other side. I asked him again politely, please don't raise your voice at me and speak to me in this manner and asked him to calm down. He raised his voice more and made a scene out of it in front of all the customers. It made me embarrassed and distressed. I replied that's fine. May I speak to your manager, please, he replied I am the manager. At this point, I was more shocked that a manager behaved this way; I replied I had no choice but to make an online complaint about what happened. He replied that I didn't care. I looked at him in disbelief and asked, "You don't care? Is this how customer service is handled in your store? He replied yes, I don't care. So, I took my coffee and decided to de-escalate the situation. He looked outraged. There should be more professionalism, kindness, and politeness in dealing with customers. I came to purchase a coffee and have a good experience. Instead, I got humiliated and disrespected and told off.A manager should have more patience, scale situations, be professional, and never humiliate...

My wife and I stopped by here at 6:30 am this morning having just woken up while waiting to see the Queen lying in state. We were searching for some breakfast but more importantly some toilets, as there are none available to the less able-bodied when waiting in the queue.

The store was due to open as 6:30 am but the manager shouted through the door that they were not opening until 7:00 am due to staff training. I called the manager back to the door and begged to use the facilities before my bladder imploded. He was most keen to open the store and let me in when he was confronted with this latest development.

After having refreshed, the manager said we were more than welcome to wait in the store while they prepared it to open. We made introductions and Patrick regaled us with his tales of woe in relation to his training issues and that since the world had descended on London to view the Queen he had been working 18 hour days, he did look tired though, bless him.

We ordered two hot chocolates and a pain au chocolate and double chocolate muffin, which went down a treat, my blood sugars were getting low and the tasty treat topped them up nicely.

We entered the store as desperate individuals but left having made a new chum.... Thanks very much Patrick, you're an awesome guy and don't...

I purchased a coffee today, but accidentally took a coffee that was not my order. I apologised to the barista who was sympathetic and re-made the drink for the client whose coffee I took. The other person working there (who I assume was the manager), looked at me and my friend and raised his voice at me, stating that I showed no respect, shouted in front of customers and made a complete scene out of something that was an accident. It made me feel embarrassed, and I feel like there was no need to have spoken to me this way for something that was an accident and that I apologised for. I expect better customer service, especially as I am a loyal customer and have been going here every week for the past 5 years. I will not...