Caffè Nero — Restaurant in London

Really bad customer service from one of the staff member.. I was queuing up waiting to buy a drink and a member of staff opened the staff door behind me and knocked me flying and the door hit my arm really hard with a lot of force so I looked at him as I didn’t expect it waiting for an apology or even any acknowledgment and he just gave me a dirty look like it was my fault and carried on his business. I would describe the staff member as male, slim build, clean shaven ,short light brown hair and a birth mark on the side of his face. Due to this as I was so annoyed I just walked out without buying anything as I didn’t want to spend my hard earn money in cafe neroes. Staff to need to be retrained on customer service especially him. Poor service and...

Terrible service from a rude manager. Why do they have 06:00 as opening hours when they can’t deal with the influx of early customers. Located beside a busy tube station so they are probably not properly equipped to deal with the customers at an early hour. Many times I have found the door closed and locked with staff inside ignoring people. It’s not the right way to run a business. The manager is definitely not a people person. Just because people are promoted or trained to be managers, doesn’t make them ideal management material. If they decide that deliveries are more important than customers then they should not open till 07:00 or else take deliveries at a more...

Forget the foam art, skip the scones, ignore the queue that snakes and groans, This Nero's charm's not fancy schmancy, just Big Ben's bongos, loud and trancey.

Tourists gape, wide-eyed and enthralled, at history's hands, tick-tocking sprawled, While I sip lattes, frothy gold, and watch the world, in stories unfold.

Sure, fancier joints may raise an eyebrow, at muffins standard, seats not cushy, But Big Ben's boom, it drowns the doubt, "Best Nero in the UK, no...