Caffè Nero — Restaurant in London

My son and I had the misfortune to come here for a snack whilst visiting the airport. The coffee and sandwiches were very nice, but I was served by a young, very rude female assistant. She could have politely asked me to move to another part of the counter to await our food and drinks, but she rudely gestured for me to move, in a very disrespectful way, and as if I was unable to understand English. A man standing nearby raised his eyebrows in surprise, or shock. The girl almost threw the food down on the tray, and when I asked her for a knife to cut my toasted sandwich up, she rudely replied "it's already cut". I told her that I wanted to cut it up a bit more. She then threw a wooden knife and fork on the tray. I was polite, and thanked her, but I felt upset, it spoiled my day. If I had been the argumentative type, I would have politely asked her to have some manners. But I don't argue with people in public. Maybe she was having a bad day but politeness costs nothing. . She needs some training in better customer service. I'm not in the habit of complaining and saying negative things about people. I am a full-time carer for my disabled son..this was meant to be a special treat after recovering from our 3rd lot of Covid. Life isn't easy for anyone. The way you're treated can make an enormous difference between feeling happy and extremely low. It can make or break you. Please bear...

I asked for a pistacchio latte to have it there and i would like to have it in a china cup and the man started an argument saying that they give just in paper cups to have it in. I asked why the have the china if they can use them. The man talked in his own language to the other employee. I couldn't understand what they were saying. I found it quite rude that. On top all the arguments, just to have a coffee. Then he said that the dishwasher was broken for 3 weeks. Why didn't he say that from the beginning instead of being so rude. Then he just left and called someone else ,same thing saying something that we couldn't understand. I asked again for the drink, but at the end we left I was so stress to enjoy the drink. Before he started to prepare it I said leave it. We left. How comes that a place like your company can have the dishwasher broken for 3 weeks and then as he said first that they don't use the china cups, why do they display. It is very bad service, specially that you are in arrivals, people go there to wait for people coming or foreigners that they arrived and they would relax. Tell me how can you relax. Worst café nero I have...

I had the most terrible and disturbing experience ever here. I wanted to get a bottle of water and a scone prior my flight. When I was at the check out, a staff with glasses on kept asking me if I wanted still water or sparkling water and I was confused about that as I thought I had grabbed a bottle of still water on my end. Instead of explaining himself further, he repeated the question for a few times and said "do you speak English?" although I had had put in my order with him already (I wonder if he would ask the same question to non-Asian looking people). After I answered "I want still water", he pointed to the bottle of the water I had and said "This is sparkling water. I don't understand why this is so difficult." He appeared to be inpatient and annoyed. EXCUSE ME? The staff was very much rude and racist, showing no respect to customers. Only after I told him that I was going to report his behavior, he started to trying to be nice to me. :) This is the worst customer experience I have ever had in my...