Costa Coffee — Restaurant in London

I recently had a disappointing experience at the Costa Coffee Shop. I was quietly working on my laptop when I noticed that the air conditioning was set to an uncomfortable level. The cold air was blowing directly at me, making it nearly impossible to focus on my work. I approached the manager politely and asked if he could adjust the movement of the air conditioning—specifically, to stop the air from blowing directly on me. I wasn’t asking for the whole system to be turned off, just to make a slight adjustment on one side, as the unit had four sides.

To my surprise, the manager flat-out refused without any consideration, looking me straight in the face and simply saying, “No.” I found this response both rude and unprofessional. It’s frustrating when a business prioritizes convenience over customer comfort, especially when the request is reasonable and easy to accommodate.

This experience left a bad taste in my mouth, and I doubt I’ll be returning to this location anytime soon. If you need a comfortable spot to work, I suggest finding another café where customer comfort is...

Rudest service I’ve ever experienced. As soon as I sat at a table, I asked about wifi as I couldn’t find any but saw on the website that you can connect to wifi at Costa if you buy a drink, I was rudely told there is no wifi but I still need to buy something as I can’t sit there otherwise. I intended on buying a drink, but don’t remember there being this rule in coffee shops when empty. I then went to order a drink, I asked for it to go (as I wanted a paper cup) and I was rude questioned ‘to go?’ As if I was trying to save a couple of pence. I also asked for creme on my hot chocolate, when it came to the girl making the drink she asked if I wanted creme, I said yes. She asked if I paid for it, I said I don’t know I wasn’t asked and she said well it looks like you didn’t, go pay 50p if you want creme. The whole experience made me feel very uncomfortable and I was treated as a naught school girl / someone just trying to take advantage of things? Very disgusting behaviour and I will also be making a complaint to management. Never has a Costa store made me feel so small and...

I asked for a black cold brew with sugar syrup and half the ice they would normally put in and apparently asking myself why that order was so difficult for the 2 staff members on duty to comprehend was rude but giving me attitude because I dared to ask if there was any cold brew in the fridge at the start of the transaction wasn't and then to serve a very watered down cup of cold brew with no sugar syrup in it at all wasn't rude at on their part . I have frequented this particular costa for at least 6 years and this is by far the worst service I have had at this location but not the first bad service I've had there tbh I think I'll travel a bit further in future and go to the O2 location or even the Odeon Greenwich location and give this...