Domino's Pizza - London - Putney — Restaurant in London

I never leave negative reviews, but this will be the last time I order from Domino’s Pizza. I ordered three pizzas so no one would have to cook after a long day — my dad had to go to the hospital in an emergency. The delivery driver never rang the doorbell. We were all home. I did receive a phone call, but it was flagged as spam by my phone and marked as a known scam number, so I didn’t answer.

Fifteen minutes later, I got a message saying the pizza had been delivered. I called the store and spoke to a girl who was clearly annoyed — which I can understand. I apologized and explained that nobody rang the bell and that the only call I received came up as a scam. She responded rudely and said they would resend the pizzas once another driver was available, as there was none at the moment.

About 40 minutes later, I called again to ask if the pizzas were on their way. She told me no, and that we had wasted their time, that I was not at home, and that they had photo evidence the driver had been there. Again, I apologized and said that was not my intention at all, that we were all home and that the only call I received came up as a spam/fraud warning. She was very rude and unhelpful. I told her that if they weren’t going to send the pizzas, then at least please issue a refund.

In the end, it took two hours to get the pizzas. The second delivery driver was kind and professional. I explained the situation, showed him the call flagged as spam, and he was surprised — he said he would report it to the store. I thanked him and apologized again for the inconvenience.

Unfortunately, the pizza was inedible. Out of the three pizzas, we barely ate one — and only because it was the only food we had for dinner.

Sorry, Domino’s, but this was the last time I’ll be ordering from you. And again I am sorry to all the personal if they felt I made them lose the time. This was never and never be...

Terrible service... Came back late after a long journey and ordered a pizza as the fridge was empty. After an hour or so I got a voice mail and called the store back.

The manager said they couldn't reach me and the door bell didn't work( mind that there are 7 doorbell and flats here). I kindly asked if they could sent it with an other driver ( 10 minutes away by foot). The person clearly didn't care and said they are very busy and my only option was to collect by foot. Also they have photos as a proof that the driver was there.

When I got there the manager was looking at his phone the entire time, never made eye contact and barely said a word, he just handed the pizza. The pizza was left on the counter not even in a delivery bag to stay as warm as possible (a stack of bags literally next to it). I was so tired I just got the pizza and kindly said goodnight but didn't even got a reply.

Terrible service with apathy and 0 effort. Sadly the reviews are a good representation of...

Im giving 5 stars not to Dominos, but to the team working there. I have this place just across the street and I have ordered online most of the times because I get lazy sometimes! Anyway I have ordered probably about 20 Pizzas or more since last year and they are absolutely fantastic!The pizzas come well prepared, on time, and warm. I have to say it helps im my favor to have them so close. But once i went there and requested extra sauce for the pizza left overs I had and the guy there was amazing. I have friends who ordered through differenr branches and only have bad things to say. I only have good things to say from this...