Fried & Grilled East End — Restaurant in London

Theyve opened up a branch in Hackney which looked promising, we walk past it everyday to go mosque so we were looking forward to trying it on opening day. Really disappointed with service. I made a large order in person at 5pm for collection at 7pm. 2 chaps wrote down my order, i even paid for it, one guy handed me the receipt with his name on it, and said he wouldnt be here but if i showed the receipt, theyd all know (i presumed he was the owner as he told the guy next to him who also wrote down the order on a separate paper to inform everyone at the shop). I told them my husband would come to collect it and gave his name to them. When my husband arrived, around 6 men all working at the shop claimed they had no idea. They tried calling the guy whose name was on the receipt. But it was such a large order that my husband said he couldnt wait around for this and politely asked for a refund. The shop worker, says 'this is a bargain!' Being condescending. Mate its only food. And fried wings and chips at that. Im not after a bargain, new local shop, thought wed give it a shot, and if it were any good wed come again. Anyway the guy hands my husband cash instead of refunding on the card (original payment method).

Also instead of apologising, as my husbands walking away, he mutters 'havent got any patience!'

Mate, we made the order at 5pm came to collect it on time at 7, only to ve told you had no idea about it. Instead of being rude and condescending, how about an apology??

Wont be going back. Just sad. Was looking forward to a new local bengali spot. I can tell from get go, they wont be around for...

Spent close to £40, two meals were burger meals and the rest were kids meals and lamb chops. They (not all the workers) only allowed me to take 2 chilli pots as they’re the only qualifying meals (burger meals). They need to humble themselves real quick and will lose customers as there are plenty of other good pfc’s out there. It’s a shame a few chilli pots will break the bank for them irrespective of how much you spent. They make you feel like an idiot when asking for chilli, don’t bother going here if you have a “big order” and need chilli pots separate it might lead to a negative cash flow for them or worse still bankrupt the...

Honestly what’s going on with them lately ? It used to be one of my favourite take away places.I regularly order from them on Uber eats . And nowadays not only did they increase the price but the quality seems to have gone down a lot . My whole container was full of chips . I ordered lamb noodles and there was barely any noodles in it. Maybe just two table spoons and the rest just chips . I mean if you’re gonna charge £10 for a lamb noodles at least have the decency to put some noodles that an adult can eat not for baby food. Was so hungry as well after spending 30 quid had to go sleep empty stomach . ...