I don’t even know where to start from.
A friend of us organised a New Year’s Eve dinner here for our group of Italian living in London. We had two different menu: one vegetarian and one fish based.
People paid £45-£55 for the two different menus.
The place was awful. There were not enough seats for everybody so this means the owner which is very not skilled for this job overbooked the restaurant and the people had to wait one hour to be seated. After that we had to stay very narrow and uncomfortable. There was no space even to walk out the door in case of emergency.
The staff was terrible, not mannered waiter, very unpolite, kidding the customers , not aware of what was in the dishes so customers ate things that waiter was not aware of what it was.
Not mentioning the food. It was terrible . It’s a shame for all the Italian people that work with passion bringing ahead Italian cuisine and culture. The food on the menu never arrived entirely, what has been prepared was the worst food I have ever eaten. I ordered a fish menu. The tartare was quite acceptable but very cold because kept in the fridge for hours (I am not sure if the salmon was good I felt very sick on 1st January and threw out salmon). The “lobster linguine” didn’t have lobster and neither tomato sauce enough. They were terrible, cold, overcooked. A friend of us took “orecchiette with cime di rape” had basically the entire plant in it only warm and not cooked well. Terrible. The bruschetta for vegetarian menu had a raw aubergine deep fried (should have been) on a “fresella” and actually the menu had written “bruschetta” on it.
I don’t want to continue about the food . Nothing was good. 70+ people in a space with capacity of 35max people . Terrible.
Everyone was upset and complaining about bad service and bad food. The owner is arrogant and haughty. He claimed also some bottles of water to be paid and the service charge (when by law this is not mandatory at all!!! ) and he has not clue about how it works.
The sooner he closes the restaurant better it is for people and Italian in general to not be ashamed by this guy.
If I could have put -1000 stars I would have done. Awful....
Read moreA bit of a let down :/. Over an hour wait for food and we had little ones under 6, one of whom waited until after we had all finished our food for his pasta to come out. Toilets were okay, good rustic look to them but a bit dirty. The staff were lovely if anything just loooed rushed off their feet in over their head. Only one waiter and one chef which I presume is why the wait was so long. The food was okay, my pizza didn't have any tomato sauce and my sister pizza was underdone and originally came out without one of the toppings. Such a shame because it was picture perfect with a nice atmosphere but even some other people on the table behind us left after their drinks because their food was taking far too long. Outside the floorboards on the patio are rotting away and there's broken glass ornaments as decor which isn't overly great for families/children but j can see what they were going for. I feel for the staff but probably won't be coming back if I can help it. Cute aquarium by...
Read moreThe service made the experience a 5 Star experience. I ordered a pineapple juice, and it had fermented (gone bad in the carton), so after many apologies I was provided a free alternative juice. The friends I was with shared a vegan option with me. The waiter asked what we thought of the food and in recognising that it was "Okay and basic", he wanted us to have enjoyed it, and with my suggestions returned with a much improved version at no extra cost. This time the food was delicious and vegan. The waiter explained that their usual chef was away, and was very apologetic. Warm and friendly atmosphere. I didn't use the toilet as the lock on the door did not work. I was impressed with the...
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