GAZETTE BATTERSEA — Restaurant in London

TLDR: Terrible service which the owner justifies because I was late to a reservation (which was a genuine mistake)

Terrible experience and food. I felt so blindsided. First of all their posted hours are wrong. They supposedly close at 1030 - I had a 930pm reservation and when I arrived staff was already cleaning up and I seemed pretty unwelcome. Why would you post you close 1030 when you close up earlier.

I regret staying because the food did not even make up for the terrible atmosphere. Decided to go with something recommended by the waiter and Chicken breast served left a lot to be desired. Nandos would have been a million times better.

Ordered dessert. Madelines seemed overbaked and presentation was twrrible. I regret eating here

This is by far the worst dinner I have had in London.

Update to Response by Owner

I just looked it up - the owner is right. I arrived at 925, but that was a genuine mistake as I thought my reservation was for 930pm which is why I arrived at 925pm. In any case this was never mentioned when I arrived. The owner was well within his rights to deny me entry on the basis that I was late. I would not have had issues. But given that the owner did not mention it and they granted me entry they should have provided me appropriate service. My lateness cannot be used as an excuse for poor service.

Its also interesting how the owner neither apologised nor defended the service, which pretty much validates the fact that they provide poor service.

Id suggest the owner denies service if a patron is late as opposed to giving poor service.

On that note, I should add that the workers were pleasant and perhaps on a good day the restaurant is good as the other good reviews say. Perhaps I just got unlucky but the owner's response adds insult to the injury and most likely would not give this place the...

Dear owner; To comment on your answer to my friends' comments : we never told we would be charged fondue for everyone. As a consequence, we each ordered food on the menu, some taking the fondue, some taking other meals. At no point while we ordered were we told that the fondue had already been ordered for everyone. If you and you staff were honest, as you pretend you are, you should have warned us that we would still be charged for fondue for every single guest + for any extra food some people took instead of fondue. When the time came to pay, your waitress avoided giving us the bill and refused several times to give it to us when we asked to see it - this is nor honest, nor normal, nor good customer service. Finally, when we managed to get hold of the bill and to understand what was happening, the waitress kept on changing her story to explain the bill: either she was saying we were given the food for 22 people or that they only served us the fondue for 11 people so they had ordered for 22 people so the cheese was lost. The fact that she didn't have a straight explanation shows dishonesty. Last but not least, when we were trying to find an solution to this whole mess, the waitress clearly lacked of any customer service. Never did she apologies, nor try to find a solution with us. Instead she was just claiming we knew what we go ourselves into. Whether or not we were wrong or right, your staff should have shown the minimal customers' service. When it comes to the food it is only ok, the portions are very small as well. You can find much better french food in London. I strongly recommend every reader NOT to go to this place - this is the first time I write a review but I had to do it since we were so...

Another day in a Divorcee life, this time The Best in the World took his friends to a place called Gazzette in London We started to order something to drink and in the meantime we had fun, since the table and chalk entertained us, though after a while a girl arrives, The Avenger and his charm already started to attack and at this point it's us four, plus the new female Avenger, maybe the Impulsive female, and why I'm telling this, because you can see the drawing, your Divorcee mentor it's an artist. You can see how elaborated it is right? So imagine how long we waited for the food, and when it arrived, our 500gr chateaubriand looked a 250gr, it was like a Tinder catfish. Elisa, ordered noodles with lobster (your God's possible new lobster) but they didn't tell us it was a treasure hunt, since we never found the lobster. Creme brulé and the French fries were delicious, the ventilation system it was so and so, the sound system didn't exist but it was too loud inside. The waiter that tool care of us was having his first day at work but also on planet Earth, since we wanted to pay with card and he asked "what is that", which is clearly one of The Avenger's best inventions. He also spilled tonic water on top of Elisa, but poor guy, who doesn't get nervous in the presence of Your Majesty?? We had fun, we draw, we eat, and met who might be the future Queen, or just The Avenger swiping around. If you're an artist who didn't win in life, here you can try to impress the...