Gotto Trattoria — Restaurant in London

My boyfriend and I thought we’d try this place, looked really nice from the outside and got seated straight away. As we were waiting for friends we ordered a drink and waited for them to arrive. They arrived and then we we’re waiting a while for them to ask for their drinks and then what we’d like to order which we thought annoying but I understand what it’s like as I’ve worked in many hospitality places / restaurants before.

After waiting a while for the food I asked for another drink and then after waiting longer than expected for 2 drinks (again can understand when busy) the woman brought the drinks to the table and instead of coming to where I was sat she went to the opposite side of the table and tried to reach over to us and spilt the drinks all over the table and in the food (again completely understand accidents happen not why we were annoyed)

She picked the drink up apologises and then ran off quickly probably due to feeling bad and feeling embarrassed.

My friend went to the toilet as drinks were all over her clothes so she could try and clean herself. Whilst I’m sat there with drinks all over the table and floor we’re waiting for the staff to bring something to help us clean up, no one came so I had to get up and ask them for napkins or anything to clean up this mess. They cleaned and then the manager apologised and asked if we wanted more food and I said you need to ask my friends who’s food is sat covered in drinks as I wasn’t sure if she wanted her food remaking. There was glass all over the table to which we had to tell them we also didn’t feel comfortable eating our food as there was glass on the table as it had shattered (wish I took a photo of how it was)

My friend came back and the manager came back over and apologised and offered to remake the food to which we were just over the restaurant and just wanted to go elsewhere. We told the manager we were just going to leave and she brought the bill to the table and said ‘I’ve removed the service off the bill’ this is what really annoyed us, the service is an optional thing anything which we do normally pay but it really annoyed us how they got glass in the food and didn’t even take my friends food of the bill or my drinks they spilt and only removed the optional service charge.

We told them how we weren’t happy and how we were not paying for food that had glass in and how we were...

I went with my kid for an icecream and an aperol spitz. The waitress was very kind and professional, the outdoor space is what you want for an afternoon break, during a pitstop from a bike ride, on the canal.

The location is one of my favourite in East London for a drink. Great atmosphere and lovely when it is a sunny day. The member of staff told me that the icecream is home made in the other Gotto restaurant. I got strawberry and chocolate and it was amazing. One of the best icecream I have had in London, and certainly on my top 10 overall in the capital: well done, good value for 2 big scoops for £4.

My aperol spritz was decent in taste however the size was offensively small for an italian customer from Veneto, who has been drinking this cocktail for 25 years around italy and London. Probably a very cheap brand of prosecco in a very small cup for 8£.

Someone could tell me: "this is London mate, wake up!" But I am used to aperol spitz all around East London and for 8 quids it was ridiculously small and I made the point with the kind waitress, who politely apologised and she agreed with me.

So if asked, I would politely suggest to the Gotto management not to loose customers with this little details, which actually makes the difference. I left a bit disappointed and will not return for a spritz but will buy another icecream for my son. I hope my review ( avarage mark) can be understood as constructive for my italian fellow citizens running a business in...

So first things first, the food is great. Starters were just enough to whet the appetite, and the main event was well proportioned and tasty. Could have had more meat in the pork cheek pasta though. The problem we had was with the front of house staff. The first thing the gent behind the bar said to me was "couldn't contact the booking party to verify the table, so I'm not ready." There were 12 of us on a Sunday lunch @1pm. He continued to be grumpy for the rest of the afternoon. The trattoria was busy, nice day, outside tables. I suspect they were a bit short staffed. Took a while to get one of the waitresses to take our order (front of house gent was happy to delegate whilst he focused on being grumpy), but after that the drinks flowed and the food arrived in due course. Catching their attention throughout the meal was a challenge, so much so that at the end of our meal we started clearing up plates ourselves (front of house gent was somewhat surprised). When the bill arrived we were disappointed to note the 12% service charge added (no note on the menu), but we paid and left. Worth noting that they were very accommodating with our home baked birthday cake, so on balance, the restaurant had a good attitude let down by one individual on the day. Unlikely to be back as a group, but the food is good and location works...