Harris + Hoole — Restaurant in London

Visited this coffee shop today at 5.30pm Disgusting service. 2 male staff standing around chatting. I asked if they served milk shakes. The older man with loads of jewellery red & black short sleeve T shirt on just pointed at the board to read the drinks list. I could not see the menu so asked them to let me know what it said & the prices as l was short sighted. The older man didn’t want to so the younger man to served me.

I could not understand him clearly so l looked over to the older guy who walked over and said loudly for me to leave the cafe!! I said what you mean leave. He said from when you came in you had attitude! I said what do you mean l had no attitude.

l was on my way back from hospital and was in a rush as my partner was parked outside. He made me feel awful and embarrassed me in-front of everyone in the cafe for no reason.

I’m an older woman and no one in my intire life has spoken to me like this. I work in a supermarket and will never ever treat a customer like that. Customers pay people wages and keep shops open.

People in the shop was looking at me which made me feel bad. I don’t know what your shop serves as I’m not familiar with your drinks or prices except how extremely expensive you are. Thats why l asked.

This older staff member told me it’s an ice cream coffee. So l was expecting a thick coffee milk shake but what l got was a water tasteless coffee. The older guy who told me to leave made my drink.

I seen him put water & ice with a drop of chocolate syrup? No coffee if he did it was a sprinkle, he didn’t ask me which milk l wanted so l thought it was ice cream and coffee not milk just water and a dash of chocolate syrup. He was struggling scooping out the ice cream. It was frozen hard. I seen him put hardly any ice cream basically water with 2 small pieces of ice cream. I tasted it when l got into the car and it was water with no taste. I threw it in the bin it was disgusting. Even the chocolate syrup was one squirt from the top that touched the side of the lid which l paid extra 50p for.

Whole experience was awful and £5.15 for water 2 tiny scoops of ice cream and a drop of chocolate syrup is a right rip off. I Wished l did leave and go to Costa two doors up at least l would have got what l paid for. Never again will go to any of your coffee shop.

Your staff need training on their...

I came in here after leaving most of a terrible macchiato in the Starbucks next door (I'd only gone there in the first place to use the toilet, but then felt that awful coffee experience had to be rectified).

I had never been to a Harris and Hoole before, and to be honest was briefly tricked into thinking it actually was the independent coffee shop this Tesco owned chain is trying to imitate. The macchiato was at least a slight improvement on the Starbucks next door, but the espresso was quite sour, and the buzzer system seemed a bit ridiculous as I was only ordering one quick drink. In their defence it is actually quite a pleasant space to be in, in a manufactured sort of a way, and overall is probably better than the other chains.

Somewhere as supposedly trendy as Couch End really ought to be filled with excellent genuine independent coffee shops - I certainly couldn't find any on my (admittedly brief) visit, and I was rather saddened by the prevalence of...

I have been to this cafe around to study in the couple of weeks. Staff are friendly and nice, however every time I have used the bathroom there has been NO SOAP. I wonder if this is also the staff toilet and whether they are also not using soap. It's off putting to buy anything but coffee as I don't know whats been handled with potentially dirty hands. I resorted to bringing my own hand sanitiser. I know I sound like a germ freak but this just grossed me out. There are two toilets and one has been out of order every time I have visited, maybe that one had soap! Also very over priced coffee - a vanilla iced latte is around £3.65 - go to starbucks or...