Haweli ealing — Restaurant in London

We had very horrible experience with restaurant staff . So celebrate birthday of our twin special need kids we booked table for 9 people for 20:00p.m on Saturday the 26/04/24. When we reached it was heavily raining so we entered the restaurant 5 min before time . As soon as we entered we saw member of staff preparing the round table outside area. He looked at us but continued with his work without greeting us . One of my twin special need daughter entered in inside area where some people predominantly English white were waiting to be served . I realised that it was private event so I rushed to take out my daughters from there . She resisted as she is special need people looked at me and I sad to them she is special need and sorry for this . They said it’s okey . It seemed they didn’t mind it knowing I was trying to take her out . Mean while another member of staff rushed to me and said can you take her out people are complaining. As it was all in front of me I know no body complained it was pure lie . I was so shocked and embarrassed as being rudely forced out that I started dragging my daughter and then for resisting she slept on the floor and then I had to drag her out in distressed condition . I was so fuming with the rude and discriminatory behaviour of this unprofessional staff and probably racial staff that we decided to leave without dining . When this was happening an English gentleman entered and he was welcomed and greeted in a friendly manner by the staff . There was no sign so we couldn’t figure out that disabled/special need people are not allowed there . After this my daughter was so distressed that she kept crying and throughung tantrums. It took us couple of hours to calm her down and settle her . Until then she was crying . We then rushed to another restaurant as it was already too late that staff welcomed us greeted as and on knowing that we have 2 special need kids they not only arranged a table for us but also said that in that restaurant special need kids eat free. This is our first ever horrible experience in London that special need kids and we accompanying them were badly badly treated . My suggestion to all is to avoid embarrassment and discrimination if you have special need kids and/or if you are not English white avoid...

I have been going to this place for many years.

I often go with my friends but mostly with my family for both the à la carte during the week and the buffet on Sundays.

The food is always delicious, hence we frequent the place so often and for so many years now.

The Tandoori chicken is always really succulent and thoroughly marinated rather than just coated. The butter chicken really is spectacular as well as the vegetarian dishes.

I particularly like the biryani both lamb and chicken, so normally I would go for that and use it as my rice dish to accompany my curries.

Having said that even just a normal pilau rice is perfectly cooked and great too.

The food has always been piping hot, and you can speak to the really friendly staff there to either make the dishes more mild or spicy.

The service is tremendous and they have had the same guys work there for ever since I can remember. For me that’s always a good sign.

Because we frequent the place so often the owner and the head chef Islam always come out to our table to say hello personally, and we find that extremely touching and respectful.

It shows that they truly value their customers, and they always make an effort to go the extra step.

But it’s not just for us, we can see on the tables around us that if somebody wants something slightly different they are always happy to do it for them.

I really do recommend this place.

Personally I believe it is the best restaurant in the whole area if you like curries and Indian style food.

The decor inside and all the furniture is also extremely inviting and it looks and feels like a fine dining restaurant.

It has obviously had a lot of money spent on it recently as well when they did a refurbishment even though it was still nice before.

Easily 5 stars.

Thank you guys at Haweli for always making such a pleasurable dining experience...

Haweli of Ealing Written 05/12/22

absolutely disgusted Dec 2022 Tam absolutely disgusted at the experience at your restaurant last night because of how unkind and rude the chef was to my daughter. He was walking around the room speaking to customers. He then approached our table and was speaking to my 8 year daughter whilst she was eating and told her she needs to walk and not run up and down and take food slowly from the buffet. She started to cry and refused to eat anything else and she was so upset by this because she has never done any of the above he mentioned. She only walks to get her food or if she needs to go to the toilet and then comes back to the table. Last night there was a young child running around everywhere and nothing was mentioned to him or his family. We left the restaurant with my daughter in tears and this is really unacceptable behaviour from your chef telling my daughter off when she has done nothing wrong. Further more you should have spoken to my wife or mother in law. We were regular customers coming once a week but unfortunately we will not return here and my daughter has said she never wants to ever go to your restaurant again. It's a shame that the chef has let this restaurant down as all waiters and waitresses are amazing especially Samira.

By bribing her with a cheese cake and when I spoke to the chef only offering buffet for the kids a joke .if I was manager there I would have said bye bye find another job because you don’t speak to people or kids the way he did to...