itsu - Baker Street 15 — Restaurant in London

We arrived, quiet afternoon, and saw a complete absence of a till. There were NO instructions as to what to do. Luckily, we knew how the system worked as we had visited itsu before and really enjoyed it.

However, as we were collecting our food, the shelves were only half-stocked (the restaurant was less busy than usual). We tried asking the staff, which were chatting away in a corner, to get us ginger separately, to which they luckily agreed.

We checked out (note, most of the check out machines were broken) and sat down at a rather dirty table. When we went to wash our hands, the toilet was out of order and staff couldn’t even provide us with hand sanitizer (following the recent Covid pandemic which was pretty surprising as it used to be at every corner) and struggled to enjoy our food (which was decent to be fair).

We also couldn’t help but notice a rather dirty-looking floor with leaves etc. which no one was cleaning!

The food was ok, just the hygiene is crazy for such a...

I was in here yesterday to grab some sushi the worker named NISMEH ! Was very nice and lovely he was so helpful. He saw that as I wasn’t able to pick and choose the right Sushi choice he came over and he decided to help me. He was so patient he explained each ingredient to me and he stayed with me until I picked the item that I was Happy with he didn’t leave until he made sure that I grabbed the drink I wanted and the meal I wanted and even after when he saw me planning on leaving he grabbed a bag in case I needed to take anything for takeaway and he cleaned the table immediately he was a very lovely man and I wish every staff member could be like him. This experience would’ve been normal, but because of this worker he made a very fabulous experience at 100% I’ll be coming...

A great light lunch option: To eat in to choose boxes on the go, Itsu provides a good variety of Sushi, Maki, Salads... and soups that are quality and tasty (specially for those counting their calories).

At the entrance of the restaurant (and most of the other branches) are displayed the salads and sushi boxes, then, drinks and some desserts. At the counter, you can choose the hot soups and frozen yogurt.

There are many options that one can choose from, I personally always look at the California Maki and the Dumpling detox soup. And, make sure you get your coffee to go, because Itsu offers you a free fresh...