JAMAICA PATTY CO. — Restaurant in London

This has to be the most disappointing experience I’ve ever had with a Jamaican shop and its owner.

During my lunch break, I decided to grab a curry goat meal with rice and peas, priced at £9.95. I thought, “It better be worth it.”

When I got back to the office and poured the meal onto a plate, I was shocked to find only one piece of meat drowned in gravy. Safe to say, I was not impressed. 😕

I returned to the shop and politely pointed out to the owner that my meal lacked any actual meat, asking if she could check and maybe top it up. She opened the container, looked at it, and outright denied it was even her dish! Without another word, she tossed the meal aside and walked away.

I calmly asked her to open it up and pour it out to verify, but she refused. I then asked for a refund, which she also declined. Another customer kindly offered to buy me another meal, but by then, I had no appetite for their food. All I wanted was my money back—yet she still refused.

After some time, I decided that if I was out of pocket, so should she be. I gathered up the shop's pots and pans and began to leave. 😂😂😂

She didn’t appreciate that and came at me with her curry goat spoon, trying to recover her belongings. I made it clear she wasn’t getting anything back until I got my refund. KMT.

A passerby noticed the commotion and intervened, asking how to resolve the situation. I explained the issue, and he generously handed me a tenner, urging me to let it go. At that point, I returned the food so she could resume her business.

Before all this unfolded, I had already witnessed troubling behavior. An Asian family had purchased a patty and inquired about its origin. The owner smirked and said, “Jamaican,” with a condescending tone. It didn’t sit right with me, but I chose to overlook it at the time.

Shortly after, she publicly scolded her assistant for forgetting to ask another customer whether their order was eat-in or takeaway. The assistant was humiliated in front of everyone, and I felt terrible for her. To top it off, a customer who had been quietly eating his patty was told to get up and sit outside. Absolutely ridiculous.

And in response to the owners comment below. Please I beg you report this so that your cameras will be used to provide evidence of your non use of customer service skills and my polite request of 2 things. Either top up the portion or give me my money back. You choose to do none which is why all your pots left with me..

You need to learn customer service lady. I was respectful I called you mummy. I asked you many times why you wouldn't top up or even refund.. you scolded your staff in front of me and another customer and disrespected a family prior to me ordering.

If u can't take people not being happy with your food or service and do not no how to deal with situations of a not happy customer you do not deserve to run a business.. however good luck to you your business and your...

Right in the heart of the hustle and bustle of Central London’s Liverpool Street Station, there’s this little gem found just outside and is well worth the visit, especially if you’re looking for a quick bite with little fuss. There’s option to eat in, or just outside, but its very limited space and perfect for food on the go. Me and a friend got to sit inside after our little train back on a Friday afternoon.

Now, I’m no patty connoisseur but I have had many in my time and have always followed my Jamaican bredwin recommendations when hunting patties and yard food (Really sad to see First Choice close - iykyk). And the patties here are good, freshly baked on site, myself getting a Spicy Beef and Chicken one. My friend getting the Curried Goat and I certainly got some food envy when I smelt and saw that. There’s patties come golden, a bit flaky, in a good way, and had a fluffy inside and tasty fillings. The Spicy Beef was my favourite of the two, and whilst the heat was there, wasn’t spicy enough for a hothead like myself.

There’s a small selection but good options for most tastes. Even a Vegan stew and patty. There’s soups, rum cake and banana bread, and all reasonably priced for a central London eatery. My friend’s Curried Goat was a little deceiving, as he was a little disappointed initially at the portion size (He has always had a big appetite) but half way through he commented on it being the perfect portion. Served with Peas and Rice (no coleslaw at this branch when we went) it looked and smelt delicious. Will defo grab this and a curried goat patty next time.

With it being Friday afternoon with the offices kicking out and commuters hurrying about, the tunes were pumping! 90s garage and drum and bass! It was impossible not to vibe especially when M-Beat and General Levy came on! Brought me right back to my teens! The staff were great, friendly and constantly busy. If not serving customers, they were busy cleaning, sweeping stock up. Clearly they were proud of the service.

Perfect for a snack, especially if you’re on the go. Take away the vibe and a patty or two. Look forward to...

I visited this shop for the first time last Friday after an appointment in the area. As someone from East London who enjoys Jamaican patties, I was looking forward to trying the food, especially since I had heard about this place before. Unfortunately, my experience left me deeply disappointed. When I arrived, I was told the beef patties would take 20 minutes, so I ordered a jerk chicken patty and a Ting while I waited. About 15 minutes later, the staff member serving me told me I could not eat in the shop unless I paid extra—something that was not explained beforehand. This immediately made me feel uncomfortable, but I waited patiently for the beef patties. When the patties were finally ready, I was not informed. Instead, I watched as other customers were served before me, despite the fact that I had been waiting. I had to ask directly before I was finally given my order. Later, when I went to order another drink, the same thing happened again—she deliberately served others ahead of me, even though I was standing there waiting. What upset me most was when she said to me: “You have the time, you’re a tourist. These people are in a rush.” This assumption was not only inaccurate but also disrespectful. I am not a tourist—I am a working professional—and regardless, no paying customer should be dismissed or treated as less important. The way I was spoken to and overlooked left me feeling embarrassed, humiliated, and unwelcome. I had walked in excited to try the food but left disheartened by the treatment I received. It is sad and discouraging to experience this kind of service, especially within our own Caribbean establishments. Customers should leave with a sense of pride in supporting these businesses, not with a feeling of being...