Kathmandu Tandoori Twickenham — Restaurant in London

I'm sorry but honestly it was one of the worst restaurant I've been to in the UK. The food I had was horrible and the service was despicable.

First, we booked a table for 9 people. When we got there, there were 8 seats at the table and the staff didn't seem to care that we were missing a seat, so we had to get the chair and rearrange the cutlery and seating ourselves.

We had waited approximately an hour and 15 minutes for our food, which was incredibly disrespectful, as our order wasn't even complicated (we each ordered a main and rice). There were literal groups of people coming, eating, and going around us, and we were still waiting for our food.

During this wait, the only thing staff members were doing was to come at our table and collect the drinks (well actually - they weren't even them collecting them - they were literally asking us to pass the drinks from the table to them, instead of taking them themselves). And also, during this process, they were taking the water glasses as well, even we were still drinking. One member from our party had his glass taken, and he had to ask a member of staff twice, and I had to ask another member of staff twice as well until they finally brought him another empty glass 20 minutes later.

But that isn't even the worst part. When they brought in the food, they only brought the curry, and not the rice, and only for about the 3 of us. 10 minutes later, they brought in the rest of the food for the others, and the rice. At that point, the curry had already gone cold on my plate, while waiting for my rice. Oh and they didn't even bother to ask which dish belonged to whom, they put all dishes on the corner of the table and we had to distribute it ourselves. Oh and did I mention that they gave us plates for the food from another table? That's outrageous! And as if that wasn't the last straw, one member from our group, after almost an hour and a half, asked where are her onion bahjis that she ordered. Only then she was told by the waitress that they ran and out they don't have any. And they dare to say that after an hour and a half of waiting for the food??

Oh and the food, don't even get me started on that. I ordered a sweet and sour dish, and you couldn't even taste either the sour or the sweet because of the spiciness. The dish was recommended by other people from our group, and a few others have tried my food and soon agreed it tasted awful. If only it was only my dish, but other people from my table hated their meal as well.

I was absolutely shocked to experience this service, and not only that, but the fact that they charge 10% service charge for that service, it's despicable.

It's a shame because I have had Nepalese food before, even from when I visited Nepal in 2019, and absolutely loved it. And there I am trying to defend Nepalese food to my friends after this restaurant and explain that Nepalese food is actually lovely, and doesn't have the slightest similar taste to what...

UPDATE: ...not sure what happened, but a couple hrs after this experience, they got back to us...and explained what happened. They refunded our meal and gave us a free meal which was dropped off today. And it was delicious. Their service to rectify things was exceptional so they made up for it. Looking forward to having them as our regular local Indian. I hope to change this into a 5star rating in a few months time, as hopefully they will be consistently great from here onwards.

" We placed an order tonight via UberEats....1hour later no delivery....we called the restaurant to check where our delivery was.....they told us they had only received the order 20mins before...which wasn't true...they said they would compensate us....we waited another 30mins...nothing turned up....we called them numerous times...and no one picked up...another 30mins went by...and nothing.....no order arrived....we texted them...nothing. Horrible terrible service....VERY VERY DISAPPOINTING......as our favourite Indian restaurant Panas had closed down, we were looking for a local one to replace it. We will be reporting them to UberEats. We will never order from them again...and make sure to tell everyone we know in the area never to order from them. Terrible that they have such an attitude when restaurants are...

Food: inconsistent taste. Dine-in experiences have been not bad but takeaway are mostly not great; not enough portion, no care or thought into food prep. Please either serve a great Nepalese curry or Indian curry. Having tried both authentic Indian and Nepalese food in other places, Personally I found them more Indian taste than Nepalese. Given multiple opportunity, by ordering many times, in the hope they’d improve, but regretfully NOT impressed/improved! Indian curry tastes of cocktail of too much spices and Nepalese curry somewhat tastes like chicken chucked in canned tomato🥫 and few random spices. service: staff members always welcoming and attentive - 5 🌟 to them but takeaway not great :(

*review based on multiple visits in the last few months up until last night. Not sure I will visit again as there are many options for Indian restaurant in town including the new one opened recently on the same street, and another Nepalese restaurant I believe only few doors down from you. Thank you...