KFC London — Restaurant in London

As you can see on photo a bag full of grease containg only 1 chicken wing from 10 piece chicken bucket asked for small box got given a bag. Picture of coleslaw completely tasted fake even after constantly chewing was left with bits which I had to spit out. Remaining grease within box.

OMG where to start toilet utterly disgusting sign says regularly clean was complete lie.

1 short Asian lady extremely rude to customer obviously using F WORDS regarding customer not even trying to hid them has cheek to say should I speak this different language scenario was customer said waited 45 min she checked monitor and in angry tone said only 15 min, all she had to say sorry sir it's only been 15 min and we currently working on your order.

Another customer asked for packet sauce employee who works in the back said sorry hands not sanitised yet used same machine to serve customers hot drinks which is cross contamination!!!

Another comer asked are you serving at the till got fully ignored.

When I complained online was offered £20 off saying as good will gesture, half my food went bin brought children to have dinner aftershock which they didn't eat saying daddy it's "tastes like jelly" but they meant oily due to this I had acid reflux and has to go emergency gp next day.

Ater remaining 18 times been ignored wasn't offered family feast worth money to give them a retry or other anything more for inconvenience got email did u complain at the store mangers discretion to be offered refund I told them situation attitude of employees and with my depression and anger issue situation would have got out of had for the sake of my family I choose to leave and complain online I even stated to check cctv on how they where preparing customers orders with no care what so ever, still wasn't offered any things else wasted my time, my money and family left hungry and disatisfied worst service from KFC next better off at normal fried shop.

Asked no wing pieces got 3 completely ignore u and rob your money!!!! Allowed kfc to rectify before given such bad feedback on Google but no reply back better off even at mcdonalds.

When people suffer from server depression it's not about money it's about family time seeing them happy and being positive kfc only care about money not...

Overall a very good branch. You can use the app or the screens in store to place an order which I like. It's quick and efficient and means I can order ahead so my order is ready when I arrive. The service is quick and friendly and they have the vegan burger which I like. It is open early to late, so quite often the only food available on the street late at night. Its never too busy, and I've always managed to get a seat if I wanted one. The reason I've put 4 stars instead of 5 is that last night (21/04) when I went, I ordered ahead and when I arrived, I saw my meal go from "prepping" to "collect" on the screens above the till. I saw my meal there, it's a green wrapper, so it stands out, and then something happened and I was told to wait, as they are starting to prepare it now. I then had to wait another 5 mins. It just annoyed me that they didn't tell me what happened and I then had to wait longer. I'd ordered ahead specifically so I didnt have to wait. Have dropped another star because one of the 2 screen for ordering has been out of order for weeks. Tonight while i was in, there was no one manning the tills and...

Not suggested. I was not really satisfied from this shop! Because I ordered in-store and the lady on the till that took my order was not really helpful.I ordered a ricebox and she said that they run out of rice and that it's out of stock and guess what ???I ordered a ricebox from deliveroo just to be sure If she is saying the truth. When I was done with my order in-store,I had a sneaky pic the kitchen and one of the chefs was touching his nose with bare hands. Don't get me wrong I have been working in hospitality for 3 years and for big food chains as well and I fully understand how a kitchen or production ⁶line works.That is against food hygiene and a potential hazard for costumers. Of course I threw the food away and I canceled the ordered .

In addition can you tell what the area manager and the general manager are doing?

Please don't waste your time by offering me a 5£ voucher ,instead invest on your business and your...