Kotch Pizza — Restaurant in London

I visited Kotch with my family for a birthday meal. This is not the first time I visited and knew how good and authentic the food is there. We arrived a little before the booking time however the place was empty and it appeared this was not an issue. We were greeted by a friendly member of staff, who was going to also be the waiter for the rest of the experience. A baby chair was provided at our request, the chair was clean and the waiter very accommodating. Along with a jug of tap water, we ordered a carafe of sauvignon blanc and a starter of bruschetta. The drinks were served promptly however there were some fairly concerning hygiene shortcomings with the tap water. Although it was served at our request with ice in it, our waiter saw fit to add more ice by taking an ice tray out in the dining area, removing the ice from the tray with bare hands and then adding it to the jug. Although this gesture had indeed good intentions behind, we found it concerning that the waiter saw nothing wrong with handling ice bare hands before putting it in the water. Moving forward, the bruschetta was served. It was warm and crispy, with fresh tomatoes. A true delight. The sauvignon blanc tasted good however there were some shortcomings with the cleanliness of the wine glasses and jugs overall. We decided to have mains to share and ordered one pizza fritta tradizionale and a 5 cheeses pizza. These were served promptly and delicious. And what a nice surprise, one of the pizzas had candles on. This was a nice personalised touch and showed the staff paid attention to us. The pizzas were well presented, cooked to perfection and tasted just like in Italy, just what we were looking for. In addition to the candles on one of the pizzaz our friendly waiter kindly gave my wife and I two servings of Limoncello on the house. We did ask for some more water and our waiter cleared the two empty jugs and asked which had water in it. This came as a surprise as I assumer a fresh clean new one would have been used. Our waiter saw fit to smell the bottles and find which was which, which was a bit odd. This was a great touch, much appreciated. Although very full with the delicious food, we decided it was a must to try a chocolate doughnut. Once again this arrived in a very timely manner and was delicious. Despite the two shortcomings mentioned above, we had a great meal. The food was authentic and delicious. The service was prompt and friendly, very accommodating for our family and the order was correct. I would definitely...

I like to support independent catering businesses but I feel compelled to share my recent 'Kotch' experience. We decided to travel here after reading the plethora of favourable internet reviews. Sadly, the best thing I can say is the server was very attentive. I love good Italian food but, somewhat disappointingly, what we ate was not good Italian food. As the old saying goes, 'once bitten, twice shy.'

Hello, Claudio, thank you for your detailed response. Perhaps I was a tad hasty in writing my original message. I do take your point that the dishes we chose did not represent 'traditional Italian cuisine'. Just to clarify, we opted for the fried pizza as the gluten free pizza was not available on the day we came along to your restaurant, this was really our sole purpose for visiting. Also, we ordered the polenta chips because I am familiar with these and how they taste in our culture. Please do not think I am doubting your knowledge but I understood that, not only did balsamic vinegar originate in Italy, it is used throughout that wonderful country. However, I would like to thank you for your speedy response and kind invite. I wish you...

I took 3 of my work colleagues to have a pizza on Friday and what has really disappointed me was how the chef in the kitchen have treated us. They have priorities over an hour slot take away pizzas only and they have left us seating 1 hour and 20 Min waiting for a pizza, waiter was overstressed as was on his own looking after drinks, food, orders and take away and as i have been working 12 years in hospitality I would say that should have be a job for 2 people's. Restaurant has no heater so was very very cold inside, delivero and just eat were coming every 10 minutes and was not good atmosphere in the restaurant, toilet was dirty as well. Food is very good and that's why I took my colleagues in here but we all didn't enjoy the waiting of the pizza and the disrespect from the kitchen prioritizing take away rather than us. They have also served a table of 4 before us that have ordered pizza 20 Min After us. I would order again pizza take away but I wouldn't go to eat again in the restaurant. It's a shame this pizzeria have lot of potential but is only focused on take...