La Petite Bretagne — Restaurant in London

UPDATE: further to the owner’s reply I’ll merely add that my review stands. We’re more than understanding re Brexit and supply chain issues but other small restaurants do fare better in the very same circumstances. The review itself didn’t bring the business down; the slow pace and lack of good customer experience did. The owner replied a month after my review was posted which mirrors our experience.

I'll give it one star because they were friendly. However, there is a long way to go in terms of customer experience and being up to London's standards. Upon arrival, it looked like everyone was running everywhere although at least 2 waitresses were there and it really wasn't that busy. When I ordered my coke, I was told there was no ice which is pretty standard to have in England but ok. Even more unusual was that my coke didn't come with a lemon slice inside the glass or a straw (again, pretty common here). Just an empty glass and my can ... I guess a coke wasn't fashionable enough for them to make the effort. My friend ordered a bottle of water and was not asked if she wanted a small or a large bottle, she was automatically given a small bottle although it was a table of 3 customers. Our other friend was told that she could only buy a bottle of Cider rather than a glass because "there's too much waste" (i.e. super inappropriate for a customer to be told that the reason why a product isn't on the menu is due to the owner being cheap rather than trying to accommodate customers' needs and wants while enabling them to drink more responsibly). Adding to injury is that a whole LOT of dishes on their menu were not offered that day which made the place feel even more so unprepared for customers.

The decor was pretty outdated especially considering they closed their other branch which looked far more modern and bigger. Despite the uncomfortable running around and the friendliness, it just seemed that they were not ready to work overall. I wish there was a French restaurant in London that was up to London's speed re modernity, service, and good experience.

Re prices, although crepes were overall decently priced, regular drinks were too expensive for what they were. Especially considering there was no ice or straw. I'll give them a point for making me feel like I was actually back in France where paying a lot for getting the bare minimum is cultural on the complete opposite to my experience in the UK, and particularly in London. Unsure that point was the one they wanted though. After a pandemic, and especially in a place as competitive as London, one would think an emphasis would have been put on upping their game rather than sticking to what may have worked before which is never a savvy thing to do in...

What's the point of advertising your food as gluten-free if the waiter (or manager) then tells you they can't guarantee free contamination? There is not! And he also said “well, flour is in the air, I cannot void cross contamination”. When I said that they shouldn’t consider themselves as gluten free he said “why not? It’s not illegal under government laws and I had celiac customers before none of them died!”. I’ve got celiac disease and I’m pregnant, and I don’t die for eating gluten but it could be dangerous, specifically now for my baby. They shouldn’t sponsor themselves as gluten free if they cannot guarantee the non gluten contamination. Not because it’s illegal (UNFORTUNATELY), but because people like me which do not eat gluten free for stupid illogical reasons but for serious disease could have very bad consequences! Probably only people with celiac disease who care about their health can understand my disappointment.

You should make your crepes, you should sponsor the alternative flour you use, but you also should remove that “gluten free” write from your entrance wall. It’s ridiculous.

In response to the owner’s response: I can still see that you did not get the point of anything I meant. I didn’t feel offended, I eat even without your crepes. I just think it’s ignorant selling your product as “gluten free but contaminated”. You could sponsor them as “high fiber flour” or “buckwheat flour used” or something like that. You sound like you sell gluten free products but you have absolutely no idea of what coeliac disease is, and it’s really sad. Your coeliac customers that are fine with cross contamination, well, they couldn’t and they simply break up the rule of being healthy. Their choice, as it’s my choice deciding not to eat at yours and report a sensible and flawless criticism. I'm sorry you have such difficulty accepting my criticisms, it would help you to learn something in the field you’re...

It’s been quite a while since my previous visit so I thought I’d go again. As with my previous experience, staff always had a lovely welcoming smile and were polite to all the customers. The prices have gone up since my last visit, but this is the same everywhere.

I went shortly after they opened. It was not busy but the ambiance was good as they had some music playing softly in the background. The staff came to my table to take my order and asked if I had any dietary restrictions. There are vegetarian options available on the menu also. They also have daily specials that are written on little blackboards and set on each table. I ordered a Complète and a cappuccino. It did not take very long before everything was served. The galette was made perfectly. The texture was soft and combined with the ingredients of the Complète, the flavour was spot on. Every bite was just so perfect and satisfying all the way to the very last bite. After I finished eating, the staff came to remove my plate and offered to show me the dessert menu. I ordered the Nutella and Banana. Again, the crêpe was made very well, it was soft and delicate with a perfect amount of bananas and nutella drizzled all over the top. It did not take very long to finish as it was so tasty.

I paid at the counter but you can also ask them to give you the bill at your table. Cash and credit card are accepted for payment. They charge a 12.5% service charge on your bill. When you pay they give you a free toffee which is quite nice. I’m already looking forward to my next visit.

If it’s your first time there, there give you a loyalty card to collect stamps. You get one stamp for every crêpe you order and when you collect all 9 stamps, your 10th crêpe is complimentary.

The opening hours shown on the card and the menu 8am - 10pm are incorrect. On the door, it says 10am - 10pm and the kitchen...