Tortilla Hammersmith — Restaurant in London

I am a regular customer so I know very well that this is a very good place to go for your healthy dinner,lunch, whatever. Ingredients are always fresh and quality is overall very good, apart from the steak which is too often chewy and too fatty( I wouldn't recommend it). Staff is also polite and friendly, they generally do a good job and they are happy to help you. For all these reasons I would give them 5 stars.

However, last night something happened to me that never happened before: one of the wrap wasn't closed at all!!! I pointed it out straightaway to the lady that was serving me and very rudely she replied that it was close well...but clearly wasn't!!! Even her colleague at the till realized it. Anyway,the lady asked me if I wanted to have the wrap, re- wrapped ( and I thought " she knows") but she just put an extra layer of foil around it...( and I was just" are you kidding "!!!) Anyway, I didn't insist because I thought it was not worth it, but I regretted as soon as I arrived at home and ate my completely open burrito,using a fork to eat the content!!! So disappointing! Literally it never happened to me before!!! On top of that, when the lady asked me if I wanted anything else, ( 2 diet Coke's and 1 chip) she didn't even prepare them...

I know you guys at Toritilla train staff very well and in this case I know that you generally do a good job. So I am wondering, what was wrong with that lady that didn't bother to do...

I recently dined at Tortilla Hammersmith, and I must say, my experience was nothing short of fantastic. From the moment I walked in, I was greeted with warm and friendly smiles from the staff. The atmosphere was lively and inviting, making me feel right at home.

One staff member in particular, Shenazzer, stood out to me. He made sure to check on me throughout my meal, making sure I was enjoying my food and if I needed anything else. His genuine care and attentiveness truly made my dining experience all the more enjoyable.

Speaking of the food, I opted for a naked bowl with corridor rice, chicken, brown beans, sweetcorn, cheese, and mild sauce. And let me tell you, it was absolutely delicious. The ingredients were fresh, and the flavours were spot on. I also appreciate that Tortilla offers a variety of options for dietary restrictions or preferences.

The portions were generous, and I left feeling satisfied and content. I must also mention that the prices at Tortilla are very reasonable, especially for the quality and quantity of food you receive.

Overall, I highly recommend Tortilla Hammersmith to anyone looking for a delicious and affordable meal. The staff, especially Shenazzer, truly go above and beyond to ensure a great dining experience. Keep up the great work, Tortilla...

I am usually a fan of this restaurant and it is a place I frequent often due to the delicious, healthy and affordable food - but recently I have discovered they have made some changes which are less appealing. Firstly, no longer offering beans as part of the salad bowl? This makes no sense - the salad bowl was a good option for those who wanted a lower carb option, and the beans are a vital ingredient for keeping the protein level high. So this is a little disappointing. Secondly, no longer offering Blue Light NHS discount? This is frustrating as many chain restaurants offer this, so I don't understand why Tortilla has suddenly felt the need to stop offering this. Thirdly, a general sense of putting smaller spoons of everything, and not adding a little more of certain things after I politely asked. They seem to bulk up the bowl with rice and beans and offer smaller portions of guac (which you are paying extra for anyway), salsa etc. I understand it is not the specific workers faults, and is due to decisions from above them, so this is no criticism of the staff in this store at all, just some general disappointing changes...