Mangal Meze Restaurant — Restaurant in London

I had made a reservation for seven people on Friday morning(4th October) for Sunday 6th October, and the booking was confirmed. My family had been looking forward to this meal all week, as we have been regular customers of Mangal Mez for nearly a decade, even from the time of the previous ownership.

Unfortunately, from the moment we arrived 10 minutes early for our reservation, it became very clear that the evening would not go as planned. The restaurant was extremely crowded, and the duty manager seemed surprised by our reservation. After a quick, unconvincing remark that our table was being “prepared,” we waited until 18:40, only to be seated after a table was hurriedly shifted around to accommodate us.

The atmosphere was chaotic, with loud music( and I mean LOUD), unruly children running around, and large groups dancing with bottles of alcohol in hand, all While staff are trying to shuffle through with hot platters of food(Huge breach of health and safety) This behaviour was clearly encouraged by staff, who obviously prioritised tables that were spending large amounts on drinks. The noise was so unbearable, and the environment far from what we expected for a family meal. My autistic brother, who was already distressed by the noise, and chaos became overwhelmed and asked to leave.

In an attempt to remedy the situation, the duty manager offered to seat us at Ivy Tree, the restaurant across the street that they also own. While the gesture was appreciated, the experience continued to deteriorate. Despite being seated in a quieter environment, service was slow and disorganized. Our drinks arrived nearly 40 minutes after we had ordered them at Mangal Meze, and when the starters came, they were stone cold. The explanation that the food had been “walked over from across the street” did not suffice.

The final blow came when we waited an excessive amount of time for our main courses, only to be informed that they “might” be ready. We had simply been forgotten about.

By this point, we were fed up and wanted to leave. To add insult to injury, we were told we might have to pay for the food that had supposedly been prepared, even though we had yet to see it.

The duty manager admitted that our table had been given away when we arrived, further highlighting the disorganisation and mismanagement of the booking system.”I was away from the desk and my staff gave the table away” That’s irrelevant to us, and especially at this point in the evening. We paid for what we had and left feeling utterly disappointed.

It is understandable that people want to celebrate and enjoy themselves, but it was clear that Mangal Meze was not a suitable environment for a family dinner that evening. Perhaps the large, boisterous...

I recently visited Mangal meze, expecting a pleasant meal and some decent service, but what unfolded was nothing short of a disaster. The moment we walked in, the atmosphere felt chaotic. There was no greeting or warm welcome—just staff running around looking like they were on the verge of a breakdown. We were eventually shown to a sticky, unclean table. After what felt like an eternity, we decided to order the “famous” sharing platter which had been recommended by staff members. However, when the platter finally arrived, I was horrified. It looked like a random assortment of leftovers thrown onto a tray. The meat was overcooked to the point of resembling charcoal, while the lamb chops were so dry they might as well have been sandpaper. The “fresh” salads were wilted and tasted like they’d been sitting out all day. The bread, supposedly handmade, was stale and cold. Honestly, I’ve had better meals from tesco. As if the food wasn’t bad enough, the staff put on a show and started shouting at eachother.They were shouting at each other in full view of the diners, slamming plates down on tables, and storming off in different directions. At one point, I wasn’t sure if they were going to start throwing punches or if we were part of some weird dinner theatre. Either way, it was completely unprofessional and made the already uncomfortable experience downright unbearable. To top it all off, the bill was outrageously overpriced for the quality and lack of food and service. I left feeling ripped off, hungry, and baffled by how this place manages to stay in business. Avoid Mangal meze at all costs guys. Unless, of course, you enjoy bad food, staff arguments, and a ruined evening. Zero stars, if that...

I had a wonderful experience at Mangal Meze Restaurant. We were greeted by a staff member who asked whether we had a reservation. When we said we didn't, he promptly called his manager.

The manager welcomed us with a smile and sat us in an ideal position by the entrance, where we enjoyed a refreshingly cool breeze throughout our dining experience.

The first waiter who served us our starter and drinks was very friendly and welcoming, and the second waiter who served us our main meal was just as welcoming.

The food and service were so good that we placed a takeaway order. The waiter who took our order and processed the bill was also very pleasant.

We ordered the hot appetizer platter, which we devoured right after eating the deliciously warm and soft bread with sauces and beautifully textured and flavoursome onions with a reddish tinge, suggesting that they had been well-seasoned.

We ordered Adana Kofte and Chicken Shish for our main meal, which were excellent with every bite.

We also ordered smoothies, which arrived after our starters. Although we felt our drinks were served later than expected, the quality was top-notch.

Our smoothies arrived chilled, which was perfect, and even as they warmed up due to the room temperature, it didn't diminish the great and wholesome taste of my blueberry bliss—I sipped every drop.

As we left, the waiter who served us our main meal was at the door with a warm smile, they bade us goodbye. So, regarding friendliness, service, ambience and food quality, Mangal Meze gets top marks😄

Our experience was so good that I plan to return in a...