The Liberty Shopping Centre — Local services in London

Central location & good transport links The centre is very conveniently located in the heart of Romford, close to the train station and a variety of bus routes.

Wide variety of shops With around 100 stores including major high street brands like Primark, H&M, JD Sports, M&S, Boots, etc., The Liberty offers a good range for fashion, beauty, lifestyle and accessories.

Size, footfall & amenities It covers a large floor area (about 432,000 sq ft) and draws millions of visitors annually, which suggests it remains a go-to destination for many. It also has an 800-space car park.

Shopping environment & recent improvements The centre is generally clean and well maintained. Some shops are undergoing refurbishments to modernise their spaces. Accessibility seems good — located mostly on one level, and easy to get around on foot, including for those with mobility needs.

👎 What could be better

Vacant units & lack of sparkle in some areas Some parts feel less lively — there are empty units, and certain areas could use more aesthetic attention.

Safety & anti-social behaviour concerns There are occasional reports of anti-social behaviour, robberies, or concerns around safety, which may deter some visitors.

Parking frustrations Although there is a large car park, users sometimes find the exit/entry routing confusing or inconvenient. Also, it can get very busy at peak times.

Slippery floors when wet Several users have noted that when it rains, the polished floors in courts and corridors get slippery, which can be a hazard.

Competition & need for more diversity While the big names are present, some people feel that there could be more variety — especially more independent shops, leisure options, or novel dining experiences to make visits more interesting.

⭐ Overall impression

The Liberty is a solid shopping centre that ticks many boxes: location, variety, accessibility, and amenities. It’s not perfect—some parts feel dated, and there are issues with safety perception and empty shops—but recent investments and refurbishments suggest it's heading in a good direction. If you’re going for general shopping, grabbing a bite, or spending a casual day out, it’s a good choice. For something more special or premium, there may be better options out of the...

Me and my partner decided to park here and walk through to romford Market it's always busy on the weekends and you accept that the busy place to be on a Saturday what took the liberty was that the lifts normally three was down to one lift working and with 5 floors as you can imagine every time it came to the second floor was busy rammed and full of people with prams and wheelchairs taking the liberty knowing that on a Saturday it is going to busy and you need the three lifts working to allow the crowds to get in and out of the shopping centre we decided to walk down the stairs and wow what a liberty I no that its hard to clean the stairs for the carpark on a Saturday but this stairwell was filthy the hand rails really dirty and the handles of doors very dirty have you not learnt anything from your covid cleanliness training and also a massive barrier in the way on the way down I appreciate you doing works but it was in the way u have to think how the pushchairs and wheelchairs are going to struggle with only one lift working on the busiest shopping day of your week... but cleanliness is really bad We manged to get the lift up and even the lift was really dirty yet again I appreciate your busy and its the busiest day of the shopping week but it was full of litter and and full of dirt and takeway cups of various coffee shops and smelt really awful sort it out liberty please...

I remember when this place was open air, with a fountain in the middle. I can't remember when it was all roofed over, its been quite a while, but still looks good, with a light airy feel. I know people are getting fed up with covid now, but the complete lack of regard for directions clearly marked on the floor was annoying, as was the lack of challenge over non mask waering. I'm sorry, but there is no way that many people are exempt. I guess what I am saying is there was no visible centre management available to challenge. I know this review is going to be out of date by the time most people read this, but is still valid at the time of writing. There is still a good range of shops, some new since my last visit, so we'll worth the trip. The lifts to the carpark are slow and dated now, and prone to breaking down, so come on management, I challenge you to refurbish or replace them sooner rather than later. Will go again, but to be fair it is only a reception area for other shops, so cannot get too...