McDonald's — Restaurant in London

The most disgusting rudest customer service received by far. An Asian manager which name starts with H, came to discuss with my complaint where I did not receive a full order when delivered by Uber through ordering with the app. As it was not the first time this has occurred and this has occurred way to often I had to make a complaint. This manager came over and after listening to my complaint, he just states "speak to uber they will refund the missing order" with no apology whatsoever when it was their fault for missing the order in the first place. I explained I already have and due to being ordered through Mcdonald's app I should speak to Mcdonald's. Keep in mind Mcdonald's app customer service is awful and pointless as it is just virtual assistance taking you to no resolution. After going back and forth with the manager he asked me to show him if I actually spoke with Uber and the call history, which I was more disgusted but showed him and he then asked if I actually spoke with them and not just called so I showed him the call history time to the point I was just shocked how he was dealing with this issue as a Manager. Then his attitude changed from bad to worse and started to say that he will make one discretion to give me the missing order when I should be eligible to do so when I have paid but had to come and get even after paying my delivery fee. Also to mention as he was talking to customer with complaints having his arm crossed and standing like nothing is the business's fault and still refused to apologise for the inconvenience. Having this kind of manager makes me realise how awful this branch is and how this business does not care so much...

Dear McDonald's Customer Service,

I am writing to express my dissatisfaction with the service I received at one of your establishments. I am a regular customer and have always enjoyed my visits to McDonald's, but the experience I had recently was far from satisfactory.

On my last visit, I ordered a large McFlurry. Upon receiving my order, I noticed that the McFlurry was only half full. Naturally, I inquired about this with the shift manager, a gentleman named Ruhul Miah. I expected a polite and professional response, but instead, I was met with an appalling attitude.

Ruhul responded to my query by saying, "Take it or leave it, mate." I was taken aback by his rudeness. Furthermore, he made a claim that each McFlurry is weighed to exactly 179g. When I asked him to weigh my McFlurry to verify this, he refused.

I believe that as a customer, I have the right to receive the product I paid for in its full quantity. Moreover, the dismissive and unprofessional behavior displayed by Ruhul is unacceptable. It is not the level of service I expect from a reputable company like McDonald's.

I kindly request you to look into this matter and take appropriate action. I hope that this incident can be used as a learning opportunity to improve your customer service.

In all honesty that man should not be a shift manager as he lacks leadership bullying people that aren't...

Terrible experience.Went in about midday I noticed everyone was ordering from the touch screens so I waited.No one from the staff came to serve.The manager glimpsed over as one person stood by the till and the manager spoke to them but then when I came to counter she just looked at me and stared away.I then asked another girl that was next to the manager "How do you order?" And she said "just go to the counter" so I moved from the side I thought was the counter to the left hand side.The girl then took my order.The manager was terrible not even offering any customer service to check on customers.This is appalling plus the Quarter Pounder I had was disgusting.Also for customers paying by cash they should priorise them equally as the touch screens.The fries were very starchy like they had been cooked by an air fryer.This McDonalds team need to come to a New Zealand branch and taste how burgers and fries are made and oh how customer service is done.Not gonna go there...