Mezcalito Chelsea — Restaurant in London

We came here as a group of 4 on 31/08/24 and had the most horrific experience.

Myself and my husband had travelled from Surrey to see our friends, enjoyed a lovely dinner at the Ivy Asia and wanted to go somewhere afterwards for a few drinks and one of group had this on their list of places to try - so we thought why not!

The atmosphere was nice and the cocktails were nice, ordered some churros for the table, which was also very pleasant. We told the waiter it was one of our groups birthday and if we could have the glitzy sombrero for pics and about 20mins later a sombrero appeared along with a round of shots. My friend and I didn’t have the shots but our husbands did and we thought how lovely….until we asked for the bill.

The bill had a bottle of water that we did not order (was still on the table untouched) and the round of shots - that we also categorically did not order. So we asked for these to be removed, the server said he would speak to the manager but he returned and said the manager said no. We still refused and off he went again for 20 mins, returned and said no. We refused again and he disappeared again for another 20 mins and said they will remove the service charge and water but the shots are to remain. Respectfully the service charge went out the window when you refused to removed the unordered items the first time. We still refused and requested to speak to the manager and he wouldn’t get the manager. He said again he would remove the water and service charge and he will personally pay for 2 of the shots himself, so he whips out his monzo card and at this point I’m annoyed and offended. We had over an hours journey home ahead, I’ve been sat here arguing for more than an hour about this bill when we have dogs to get home to and the server thinks this is about money and wanted to be Billy Big Cojones acting like he was doing us a favour. It wasn’t about money, it was about principle. You cannot add things to peoples bills and hope they’re too drunk to notice. It got worse because the server claimed he had a conversation with my friend about the shots and then he claimed we had ordered the water, another bold faced lie.

It was getting ridiculous at this point, we told the server to remove the water, the 4 shots and now the service charge or we won’t pay for anything and we will leave. Which legally, we were well within our rights to do. We said this 3 times and he ignored us, so we got up and proceeded to leave. Next thing you know one of our party is behind manhandled by security and they’ve barricaded us in - which is illegal. The manager miraculously appeared and told security and the staff to open the doors and let us out. The manager, albeit a nice gentleman, did keep us on the kerb for almost an hour going around in circles about the incident and it just got to a point where I point blank said “What outcome are you looking to achieve here? We’ve been offended, treated like idiots, as well as criminals and manhandled because your staff decided to add things to our bill without our consent and refused to take accountability?” The manager cancelled the whole bill and we were finally able to leave and get in our respective Ubers home. I got in at gone 1am for all of the wrong reasons and safe to say we will never return this bar again and would outright tell...

The service was absolutely awful, we waited around 1.15 hours to get a Frozen Margarita and 1 hour for a beer, as we was tired of waiting for our Margarita that we ordered from the moment we sat down, one of the waiters told us there was a queue of drinks and that at some point we would get our Margarita, he was not very helpful at all, customer service was not good and he kept arguing with us and the peopleat our side. There was a couple at either side of us that was having the same problem as us with the service, that all we could do is laugh about it and talk about how bad it was in there

It should be advertised that the £35 is only for drinks and does not include food which is not mentioned on their Website nor instagram until we go there and he told us.

It was just really dissapointed because it is a really nice place to dine and the atmosphere is vibrant and the service completely let it down.

It was just chaos during brunch with the drinks and how long it took, we literally kept asking all waiters for our drinks, seems they were either not prepared or they should have had more staff during this busy period. Recomendation to the owner/manager. Maybe you are advertising Frozen Margaritas you should have a slushy machine.

When it came to dinner time service we saw that It completely changed, seems the service was more attentive from what we saw from others and also some new waiters arrived which they seemed to care more about the customers they were serving.

The carne tacos should have had flavour, they seemed so bland and empty, was tasteless. The tortilla wrap was also hard that when tou tried to fold them they ripped seemed stale. I'm from South America and this was dissapointing to see that tacos had no flavours.

I would not go back unless the service improves and I do not recommend anyone to go there for brunch.

We don't even think we should have paid that service charge as the service was...

I booked a table for 8 here to celebrate my 25th, after scouring through the menus of numerous restaurants on OpenTable (the app) that were hideously pricey and perhaps too dignified for my invitees who relied on me to find a place that was compatible with their pursuit for a cheery, upbeat evening that didn’t break their banks, and Mezcalito ticked every box. We were warmly greeted by the hosts and bartender and the service was efficient, as the waiters effectively handling multiple requests from the varied menu. The table reserved was perfect for the number of people and was spacious enough for conversations to be held without the rigid seating structure that some restaurants possess whereby you are confined to the person to your left and right for the entire meal. All guests are offered a sombrero for the duration of the meal, which could be gimmicky somewhere else but here it is a spritely addition that reflects Mezcalito’s thoughtful approach to allowing guests to experience delicious Mexican food. Atmosphere is lively but the music does not overpower the ability to have a conversation with your fellow diners. As the birthday boy they certainly put on a show - like it or not, the music stops and the speakers amplify a cheesy Spanish birthday song, which is timed appropriately and accompanied with a delicious white cake with whipped cream and strawberries. All-in-all, myself and my dear friends thought this was an excellent choice, with the affordable delicious food and cocktails, humorous and amiable waiters and waitresses, fast service and - the best bit - you can smoke and vape in the outdoor (covered overhead) section of the dining room. A must do for birthdays or any celebration with large groups. ¡Muchas gracias al personal...