Muang Thai Restaurant — Restaurant in London

First time trying this place after a quick search on google for Thai food in the area. I actually selected this place over another Thai restaurant just because of the tasty looking food pics from some previous diners and the clean authentic decor! Quick on the spot decisions! So I am really surprised when reading some of the reviews about the “rude lady” and mediocre food!

Mine and my sister’s experience was a very different and pleasant one! We was first approached by a friendly waitress with limited English (Bless her!). I enquired about a dish but she had difficulty understanding but another lady came swiftly to assist (I assume this is the ‘rude lady’ that a few have mentioned). Assuming she is the owner, she answered my question and told me that the dish I was looking for is not served the same way in the restaurant, but she was very accommodating and added the extra ingredients to my dish (an fried egg on top! Easy on the spice!) to make it how I wanted it - although this may not have costed her a arm and a leg, it was very nice gesture to offer this complimentary as she didn’t have to.

We ordered a starter mixed plate along with a couple of duck dishes with coconut rice which was divine! I tried the Thai ice tea which was made to perfection! Very yummy indeed!

Throughout the meal, both waitresses came over to check that we were ok. I would say that the food was fresh, portions generous (I couldn’t even finish my main dish) and came quickly. We even had a nice chat with the owner lady about Thailand and recommendations on where to travel next! I honestly left the restaurant feeling really catered to and actually said to my sis “The lady is very nice! Food was nice too!” I will be visiting again!

Had I read the reviews prior to heading to this restaurant, they might have put me off but I’m glad I didn’t and actually got to experience it myself with a very...

I've been here 3 times. The food has always been nice, though the portions of rice are far too small for the meal.

There are a couple of reasons why I've given it a low rating and while I'm probably not going to go back I really hope they read these reviews and make changes.

The first time I ate there, I ate outside and was asked to pay for the meal before eating, this included a service charge. I was told it was because they had had people walk off without paying. The food was nice enough so I thought I'd come again.

The last time two times, I've felt very rushed. The waitress, without asking, took my plate as I was putting the last bit of food in my mouth (I am not exaggerating), then stood waiting for me to hand her the fork.

The owner is quite a harsh lady, she berates her staff in front of customers for doing things I'm sure she is asking them to do (clearing tables too quickly). This lady really should not be in a front of house position. She's curt with everyone and rushes around the restaurant cleaning tables when there is no one to be seated at them, just not a relaxing experience.

Response to owner.

I'm glad you're reading customer reviews. I can promise you, nobody "expects" to have their table cleared while they're still eating, then have them stand over you and wait for you to take the fork out of your mouth. If a customer is in a rush, which I wasn't, then let that customer tell you. This has absolutely nothing to do with customer expectations.

If you feel it necessary to charge those customers seated outside before they've eaten, at least hold off on the...

We came here on Saturday night before a concert at the roundhouse, the service was quick, food came quickly and tasted ok, it started to get busy and there was a queue of people at the door this was when it all went wrong. The manager rushed all customers clearly caring more for the money she would make than service, the manager knocked our candle off the table and wax everywhere, no apology, the plates were cleared within seconds of finishing main course and bill arrived when 2nd plate cleared without us asking for it 25min after arriving! We wanted to relax and have coffee but after asking were told there was no coffee or desert menu. A pick pocket tried to steal my phone that I left on the table next to me, he used the newspaper over phone trick, I caught him in the act and grabbed my phone back, we told manager and she showed little interest, why would they not care or allow thieves to wander around? The toilet seat was missing, space too small for me at 6ft to sit down and no hand towels. Finally we were unable to pay as the machine "broke" so were forced to use our only cash and had to waste our time walking around looking for a...