Mumbai — Restaurant in London

An Unpleasant Experience I recently had an extremely disappointing experience at Mumbai, an Indian restaurant in London. The ordeal began the moment we stepped inside. There were no baby chairs available, which was quite inconvenient as we were dining with a baby. More troubling, however, was the staff's complete lack of customer service etiquette. Upon being seated and given the menu, we noticed that the waitstaff seemed indifferent and uninterested in taking our order, despite the restaurant not being busy.

Due to our exhaustion from traveling and the need to feed our baby, I approached a waiter to request our order be taken. He reluctantly agreed, and it seemed like we were about to leave when he assured us the order would be taken promptly. Unfortunately, this promise did not lead to a positive outcome.

When our food finally arrived, the quality was abysmal. The naan bread was burnt black on one side, and both the paneer curry and biryani were utterly tasteless. When we brought the issue of the burnt naan to the staff's attention, we were met with hostility and told that this was the standard fare at the restaurant.

The waiter spoke to us as if he was doing us a favor by serving the food, which was far from acceptable.

Despite the poor quality of the food, we were forcefully made to pay by the old man working there. As we were with our family and baby, we paid for the food and left without causing a scene, not wanting to escalate the situation. The final straw was an older staff member who not only argued with us but also exhibited racist behavior, refusing to listen to our complaints.

In summary, my visit to Mumbai was a nightmare. The combination of poor service, substandard food, and unacceptable behavior from the staff made it a thoroughly unpleasant experience. I strongly advise avoiding this restaurant, especially if you are a...

Went in around 20:30 was able to get a food for one , was seated to a table made my order with a helpful waiter. 1 star less from 5 because I was not offered any complimentary starters but a group of 4 walked in and they were offered what seemed to be the usual complimentary starters that every guest will get , other than that my hot came out hot which was nice portion size is good I was told it is spicy but not a kick to it for me anyways … everything else was good will go back again

As you can see I’m editing my previous review because this time I went just after the gym had my gym hat and clothes on and riding a bike. I was reading the menu on the window outside when the owner came to the door looked me in my face and locked the door with the key . I thought he opened the door so I brought the lock down and it was locked he then looked at me and walked away . Another member came to the door and opened I said sorry yu guys open and he said aggressively no we open at 5 and closed the door this was at 4:55pm I feel discriminated as I when I previously went I was not in my gym clothes but formal attire this place is 5 mins walk from me and I had good hopes but after this I...

Surprised that this restauarant has positive reviews. In summary: poor food preparation, pricey, Not Indian restaurant but Bangladeshi (surprised there is noting in Trade Desc. Act about this sort of thing).

Suggest you try "Simply Indian" on Tabbard Street near Borough station. Better food and more authentic too and you can take your own wine/beers too.

FIRST & FOREMOST - this is not an Indian restaurant and NO connection to Mumbai (Bombay). It is a Bangladeshi restaurant (this is like calling French Cuisine as English). Ordered a Dansak dish (a common / popular dish all over UK) which is supposed to have Lentils as primary ingredient - made a comment and was told rudely by the owner (1) What is Lentils ? as restaurateur I thought he would know LOL

(2) and this is a good one: He then claimed that the Lentils had dissolved !!!! Thats probably a good magic trick at best.

Got the order wrong. And to pay £6.00 for one mango lassi...